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Custom Color Set
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66,689 Verified Client Reviews |
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Didn't work at allI was so excited for my new color and when I was all finished and followed directions perfectly my hair didn't change at all!! It didn't take the color...that's never happened with any box color I've purchased from the store. I was so disappointed!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that you were disappointed by the results of your color application. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Liked it, but...Easy to use instructions, color looks nice, but gray coverage doesn't last very long and you are almost required to stay with your "real" hair color. I would have liked to go several shades lighter for summer, but... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color fadeDid not cover the gray well ; color faded within a week. Previous shipments worked better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsACeJ - We’re sorry your color didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
ColourI would like the colour to be more blonde, especially with summer coming. I find it has a bit too much red in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for sharing your feedback. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Didn't get the gray coverage that I did the first timeI was really pleased with my initial color but my second color experience seemed to fall short. I thought I was being over critical, as I think most of us can be, because after I colored it I could see gray in my roots. Then last week someone commented about my gray hair so this was a kicker for me!! Not happy with my last color! :o( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry that you were unhappy with the gray coverage of your recent order. Since the color did not turn out the way you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to create a color formulation that will provide your desired results. |
Not for meThe first order was too light and the second order was too dark. I don't want anymore orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, a member of our Color + Care Team has gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Dark blonde hair colorI still am getting reddish roots. It used to be perfect when I first started. If it isn't corrected by the next order I will have to cancel and use a different product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that your recent formulations have resulted in unwanted red tones at your roots. We see that your colorist has reviewed your comments and will adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to crafting your reformulation and hope to create a shade that will provide your desired results. |
Not the color I expected !!!Although I like the color it's not the color I was hoping for or the color I was expecting based on the questions and my color choice. I was expecting a more red no brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great ColorCovered all the gray hair. Though the color turned out darker then I wanted. Other then that I love the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Nice color, didn't cover graysI liked the color and I liked how soft my hair was after coloring. I only have a few gray hairs, so I put that in my profile. But the color didn't work on the gray I have and that was the reason I bought the color in the first place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- Thank you for taking the time to share your feedback with us. We’re sorry that your hair color did not provide the coverage you were looking for. We see that your colorist reviewed your comments and adjusted the formulation to deliver results better suited to your needs. We look forward to hearing your feedback on future orders. |