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Custom Color Set
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66,655 Verified Client Reviews |
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DId not work well for meI have not put a checmical in my hair for over a year. I wanted a warmer blonde overall tone. The color i got was one not even one step up from my current color. Tha ks but no thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToinnette - We're sorry that you were unhappy with the results of your hair color order. We see that before your order was formulated, your colorist mentioned that we were unable to lighten your hair as much as you desired. You then shared that you still wanted to proceed with the order. However, we truly apologize that you were unsatisfied with your experience. |
Nice colorBased on my last color and the most resent I like the most recent best but it doesn't have the luster and shine I was hoping but color is good. 0 of 0 people found this review helpful. Did you? |
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FadesCan only see purple in sun or under light. Looks brown in pics. When grey comes in, purple really fades. It also resorts back to my underlying brown. Which is odd. Brown lasts over grey. Purple over brown gets back to brown. Dilemma? Maybe a bit more purple? How can it be less fading? I do not want to look like I'm going to a Marilyn Manson concert. I'm 64. Thx. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBella - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not as expectedThe color was darker than I expected. Gray hairs returned in three weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdrienne - We apologize that your color did not provide the gray coverage you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Great product...but only covers my gray hair for 2 weeks.I really like the color and how soft my hair is after using this product. However, the past few times I have used it the color is not covering the grays past 2 weeks. I am finding this frustrating. I have checked my time, made sure the grays are well covered, but despite everything I am having gray show up within two weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAgnes - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
CoverageColor did not stay on my roots. It's washed away. :'( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We’re sorry to hear that your color washed away. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were not 100% satisfied and hope to provide you with a color that will deliver your desired results. |
too redI don't like it, still looks a brassy red I don't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandi - We apologize that your recent hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope to provide you with a reformulated color that will better suit your needs. |
Not enough solution, and not strong enough either.My hair is very, very thick! So there wasn't enough total solution to be able to touch up all my roots. I ran out of the solution before I could cover all the roots. Also the part that I was able to do did not totally color the gray away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth- Thank you for sharing your feedback with us. We apologize that you did not have enough color for a full application. You can always choose to add a second bottle of color to your order if you feel it is needed for a full application. We want to make sure that we satisfy all of our clients needs, which is why we ask a series of questions that include questions about hair length, gray percentage, etc. |
Good productI'm just gonna get straight to the point. Product is good. I'd say it is way better than store bought hair dyes. I like how the color didn't dry it dry out my hair specially the ends. However, what I didn't like about this product is 1. Ammonia smell is so strong ( I have never had encountered a product with this strong ammonia smell) when I washed my hair I got chemical conjunctivitis. It burned my eyes so badly and it just totally turned me off this product 2. I only got one packet of conditioner and as you know my hair is way past shoulder length. My hair got all tangled up with your conditioner so, I just decided to use my own. In summary, I like the color but, if I gotta sacrifice my eyes then this is not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for your feedback. We apologize for the strong smell you experienced with your custom color and that it burned your eyes. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
A change in the latest shipmentThe last shipment did not mix as well as the previous. Also, the color was more rusty and darker. Even though that darker color was my original color, I am now older and need the lighter, more strawberry blonde than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarla- Thank you for taking the time to share your feedback with us. We apologize that your hair color did not provide the results you were looking for. We see that your colorist has received your comments and adjusted your formulation based on your feedback. You can always let us know if we need to adjust you color and are happy to help! We want to make sure to get your color just right. |