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Custom Color Set
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66,655 Verified Client Reviews |
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Good coverage but...The color is great however I have to wash my hair immediately 2 to 3 times for it to not be sticky. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara Jean - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
OK productOnly good if you don't color often 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiki - We’re sorry that you were not fully satisfied with your hair color results. A member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
was a bit browner then wantedit was a bit browner then what i wanted... I would like something a bit more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We've received your request for increased red tones and can confirm that your colorist has reviewed your comments and adjusted your color accordingly. We look forward to hearing your feedback on your new formulation. |
not the color i expectedi wish it was more purple/red than brown, but good product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGessica - We’re sorry to hear that your color did not have enough purple/red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
No shine, no coverageThe color did not cover my grays. There was no vibrancy at all! No color! Wgat was this all about anyway? I literally do not even know what was it that this complex did. I had 100% better results from a conventional product from a pharmacy. So dissatisfied and disappointed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarco - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Going back to the salonWill not use this product again. Maybe no fault of theirs, but my hair isn't close to the color indicated by my "personal" color analysist. Called my hair dresser in tears. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We’re truly sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
The Straw TestJust this morning, I followed the hair coloring directions to the letter. I have wavy/curly hair and don't use a dryer or any other heat producing device on it. After my hair air-dried, which is what it does daily, it felt like sticky straw. I re-rinsed and applied my conditioner which is meant for wavy / curly hair. After it dried, it felt like dry straw. Basically, I'm pretty certain this product stripped my hair of every bit of natural moisture it had. I look horrible and need to figure out what to do. As it is, I've already cancelled my plans for tonight, my last Saturday night of a week long vacation, so thanks for that. :( 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsA.L. - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Does not cover grey hairLove the colour but did not last 1 wash! Grey hairs on roots are back. So disappointed. Colour match is perfect and product easy to use but just doesn't work. Will only use permanent colour moving forward. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We’re sorry that your first order did not provide the coverage you expected. We have reviewed your account and see that your colorist received your feedback and processed a reformulation designed for longer-lasting results. Again, we're sorry that you were unhappy with your color results and hope to receive your feedback on your new formulation soon. |
ruined my hairI used your products and I followed the instructions to the letter and the color is nice but it left my hair with a SUPER GREASY feeling and I have washed my hair numerous times but cannot get rid of the feeling and the residue it leaves in my hands, brushes, and combs. I want to cancel this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth Ann - We’re sorry that you were unsatisfied with your custom color and that it left your hair feeling greasy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you. We hope to work with you to provide a color that better suits your needs. |
Not goidEverything messed up my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |