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Custom Color Set
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66,689 Verified Client Reviews |
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Too BrassyThis color I have found to be too brassy. I would prefer a slightly darker and cooler color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We apologize that your hair color turned out brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
custon hair colorI wanted a color a bit lighter than before to hide the increasing gray. I am not convinced it was light enough. I think I need to get a couple of other opinions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're sorry to hear that your formulation was not as light as you expected. We see that you've recently worked with your colorist to craft a new formulation designed to meet your desired shade. We hope to hear your feedback on this new shade soon! |
The messiest colouring product I have EVER used!The formula was runny and dripped on me the entire time. My shower was a disaster zone once I had rinsed out the product from my hair. The process is simple so I know that I didn't mess that part up. I don't know if there was an issue with the formula or something, but I will never use this product again. I still have the towel on my head as I write this review so I am not even certain of the colour at this point but I am so disappointed with the formula and the application that I had to share my review as soon as possible. Your immensely disappointed Canadian customer, Honey Sneep 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHoney - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to hear the feedback on your coloring results soon. |
Still grey rootsI colored today and roots still grey. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't likeTried to cancel order, it was shipped any ways 0 of 0 people found this review helpful. Did you? |
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ColorPoor coverage in the lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLissette - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the coverage you’re looking for. |
Not too happy!Still feel the one recently received last week had a greenish tone to it when applied.. Also last colour treatment faded very quicky and left me looking almost grey by the 5 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that the results of your recent formulation had a green tone to it. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkThe color turned dark grey on roots and green on my ends freaked me out rinced out after 10 minutes, the color was a dark blonde NOT lightest blonde. Ive never had that happen with store bought color ever! I will not trust my hair to you again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We’re sorry that your hair color did not meet your expectations and was much darker than you anticipated. We've reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too dark!I was pleased with the initial all over color results, but the root refresher is too dark. I followed the instructions exactly for two separate root applications 5 weeks apart & received the same results, a very noticeable difference in color. It looks as if I have really dark roots growing out. I have messaged esalon with my concerns. I'll give them one more shot if the formula is changed & then I'm done. At this time I wouldn't be comfortable recommending esalon to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
My Last & 1st initial useI was satisfied with it overall. It took out the blonde highlights but didn't cover my gray well at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinger - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |