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Custom Color Set
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66,655 Verified Client Reviews |
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Too much red needs to be more brownToo much red and as it washes out it gets redder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re sorry that your recent formulation turned out with more red tones than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
DissapointedNot the color I was hoping for. My hair seems to have no shine, just dull even color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Happy but want to try lighter for summerI want to try a couple of shades lighter for the summer. Maybe this will help cover the grays or help to camouflage them. This is a great color for the fall but I want to change it up a bit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamie - We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't come out the color I wanted.I would like to cancel my orders. 0 of 0 people found this review helpful. Did you? |
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Not right colorThe colors barely showed up in my hair. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay - We’re sorry that you were disappointed with the results of your recent orders. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We look forward to creating your next hair color order and hope to provide you with a color that will better suit your needs. |
It was OK.I didn't find this to be any better than the color I purchase in the store. The color was a bit too dark for me, and I know that can be adjusted, but I didn't find it to be a product to pay extra for. I'm going to cancel if I can figure out how. 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorThis product was sent to correct a mistake that happened, after following the instructions. my roots were still hot, but not as bad as it was before the color. I don't feel as though I should have to pay for the last bottle you sent me, you were trying to correct my HOT ROOTS. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita - We apologize that the results of your previous order left you with hot roots. We've reviewed your profile and see that your most recent order formulated to counteract the hot roots was complimentary, in accordance with our Satisfaction Guarantee. We hope this information is helpful. |
Did not like this productI was very disappointed in the product. Firstly the color was terrible. I had chosen the lightest blond which was the color of my hair and what I ended up with was a 'muddy' blond. Hopefully it will fade after a few washings. I felt the entire color procedure was too difficult. I had been using Loreal Mousse color which is very easy to use compared to this product. I'm sorry this product is just not for me, please cancel the next order I do not want to use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Couldn't wash it outThe color turned out good, but It was very sticky and it took 3 washes to get all of it out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Fading colorIt hasn't been 2 weeks and the color is fading already on my roots. You did a color and time adjustment. I followed precisely. Was pleased how it turned out. But very disappointed in this fading so soon. Please discontinue my participation Thank you, Kathy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We apologize that your color adjustment did not provide the lasting coverage you were looking for. A representative of our Color + Care Team has reached out to you regarding your hair color and account needs. Again, we apologize that your color modification was disappointing. |