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Custom Color Set
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66,689 Verified Client Reviews |
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Nice color, but.....Although I followed the directions exactly as written, the color did NOT cover the gray. I wrote into eSalon and did not get any feedback. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suits your needs. |
WRONG HAIR COLORI HAD ASKED FOR MY COLOR TO GO LIGHTER AND APPARENTLY THAT WAS NOT DONE NOW I HAVE 3 DIFFERENT SHADES OF COLOR IN MY HAIR. VERY UNHAPPY FIRST THE DELIVERY IS MESSED UP AND NOW THE SHADE ITSELF. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMercedes - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Good product hard to get the right colorI do like this hair color. It is very easy to use and everything you need comes with it. It stays beautiful between coloring and I have really nice highlights. My hair stays in great condition. And it is WAY less expensive than having it done. The problem is we've never been able to get the color exactly how I want it. The original was to brassy. The change was really muddy. The next change had an ash tone. Since I have to live with that ugliness until next coloring, I went back to the original. I don't hate it (and I did hate the other two attempts) but I certainly don't love it either. This is my first attempt at permanent color. I'd always used a wash out rinse. But I was also very happy with that color. Maybe I just need to go and grab a box of the same brand just permanent. Less expensive too. 0 of 0 people found this review helpful. Did you? |
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Not received order but money has been takenNot received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We are so sorry to hear that you have not received your hair color order. We have contacted you and sent you a replacement package to the address you have given us. We hope you enjoy the color! |
FadedI love it..but it seemed to fade quicker than expected... Why??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - While we're glad that you're enjoying your color, we're sorry that your results are fading faster than you expected. A member of our Color + Care Team has reached out to you via email to discuss your upcoming hair color order to ensure this application will provide longer lasting results to better suits your needs. |
Color is not lasting as long as it shouldMy hair color only lasted three and a half weeks. It used to last longer. Im thinking that maybe I got a bad mix this time . I know they make each one up individually but maybe mine got some bad stuff in it. Or not enough of something that it needed to make it last. Im not very happy... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaun - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Same results as beforeI specifically asked for a lighter, brighter shade of red. I got a copper, almost burgundy. What I was doing before was cheaper and got the same results. Plus, trying to do roots only first on very short hair is almost impossible. I'm very disappointed and want my money back so I can get the correct color I want from Sally's! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMisty - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
Nice color but did not last longThe color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very rich colorAmple amount of coloring in the bottle but just doesn't last as long as I would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |