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Custom Color Set
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66,655 Verified Client Reviews |
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Very Sticky and Short lastingWill not purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It was okThis time my hair did not take. So am not to happy with results. My grey is already showing. (I use color treated products). My hair is very fine and not that thick. Not sure that I will want to use your product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to continue helping you find hair perfection. |
Grey hairI've noticed as my hair becomes more grey that the color isn't staying covered as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSwa - We’re sorry that you were unhappy with the results of your recent orders. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Recent orders harsh on hairThe last 2 products have left the back of my hair tangled and clumpy after using the dye. I'm not sure if something changed in the formula? It is like this through a couple of shampoos and then my hair is normal again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Love the colorLove the color but don't like that it don't last after a week and 1/2 you can see the gray again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYesenia - While we're happy that you're enjoying your color results, we're sorry that it's not providing the gray coverage you're expecting. We see that you've recently worked with your colorist to adjust your formulation for increased coverage. We hope to hear your feedback on this new shade soon! |
Hair colorThe color selected is ok. It was initially very dark, but is now fading to the lighter color that I like and is now "age appropriate" for a senior lady. 0 of 0 people found this review helpful. Did you? |
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Wasn't happy with my color this time it took on a brassy colorWas not satisfied for the first time with my color it took on a brassy color and was dull didn't have shine like the previous order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that your hair color turned brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not Enough Option for Asian HairThe color they matched for me was black. In my desired color range, I wanted to have light to medium brown, and they sent me black, really black, not a natural looking black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Didn't cover my grayWas very disappointed because this didn't cover my gray. Even the store haircolor covers it at first, but this showed my gray right after. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We apologize that your hair color did not cover your grays. Upon reviewing your profile, we see that a member of our Color + Care Team has already credited your account with one complimentary hair color credit, per our Satisfaction Guarantee. Your colorist will review your comments and make adjustments for increased coverage to your next color order. Again, we're sorry that you were disappointed with your results. We look forward to crafting your reformulation. |
Too much red needs to be more brownToo much red and as it washes out it gets redder 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - We’re sorry that your recent formulation turned out with more red tones than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced red tones. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |