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Custom Color Set
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66,689 Verified Client Reviews |
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Not red enough.I specifically asked for a coppery, auburn red and my result was a medium brown. I do like that my hair is soft and in nice condition after coloring with this product, but for something that's supposed to be tailored for me, the resulting color was definitely not what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Great color just did not last as it faded right away.I loved the color but after that I was disappointed as the color faded right away and did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never use again.Made my hair fall out. I actually have bald areas. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Chemical ReactionHair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleMade my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
A little darker than I likeI want to discontinue getting this product. I don't like the color or the way my hair feels afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLila - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
not happyIt was too red.I've asked for medium brown with burgundy touch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We apologize that you were unhappy with your latest hair color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Beautiful colorI loved the color from day 1 but it's needing color again already is there a longer lasting 0 of 0 people found this review helpful. Did you? |
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Hair colorNot as good as what my hairstylist uses, however a step above what I can buy over the counter. It dries my hair out over time. 0 of 0 people found this review helpful. Did you? |
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Nice color, but.....Although I followed the directions exactly as written, the color did NOT cover the gray. I wrote into eSalon and did not get any feedback. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suits your needs. |