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Custom Color Set
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66,655 Verified Client Reviews |
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Hair colourHi This time the dye left a horrible think gloopy substance on my hair and it needed lots of washing out. It was very distressing as I thought it wouldn't come out! It's also very dark but again the grey is distinctly lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re sorry that your hair had a gloopy substance after your color application and it turned out too dark. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and added a credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your recent experience. |
Nice color but did not last longThe color was nice but did not last very long. I color my hair to cover my gray hair. First initial color looks great but then after a week and a half my gray hair is back. Also the color fades quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPia - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Very rich colorAmple amount of coloring in the bottle but just doesn't last as long as I would like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not worth the money for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaqueline - We’re sorry to hear that you were unhappy with our pricing. Since you indicated that you were unhappy with our service, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
Not worth the price for a home treatment.This company stared you up by making the customers believe is a fair price, but once you have made your fist order and want to re-purchased guess what; surprise, prices go up and they only send you one bottle. If you have a hair like my daughter or mine one bottle is not enough you need two. I was charged $24 and if I want two bottles I would have to pay over 40 dls. Definitely expensive and not worth the money for a home treatment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYusaleth - We apologize for any confusion regarding our service. As indicated on our website, we currently offer new clients an exclusive 50% off their first order when they sign up for our Hair Color Plan. Note that this 50% off discount only applies towards the first order. Thereafter, when you're enrolled in our Hair Color Plan, you still save 20% off our full price. Regarding the hair color amount, we included a complimentary 2nd bottle for the ends of your hair to ensure your first application was seamless. This information was included on the tag on the 2nd bottle and was also mentioned in your Personalized Instructions. If one wishes to add a 2nd bottle to future orders, they can purchase it on a case-by-case basis when necessary. Again, we're sorry for any miscommunication and hope this information clarifies our service. |
Ughhh!Still makes hair brassy and doesn't cover gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We’re sorry that your recent formulation was brassier than you expected and didn't provide the gray coverage you desired. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. We look forward to working with you to create your reformulation and hope to create a color that will better suit your needs. |
FadingI've used this custom color before, but it wasn't quite right this time. Too much gold, not dark enough. Color seems to be fading as well... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We’re sorry that you were unhappy with the results of your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
SO incredibly disappointed.I wanted to be enthusiastic about this product. Even mentioned it to strangers and to my social media followers. Unfortunately, this dye was not what I expected. I followed the directions exactly. I made sure I had everything perfect just so I could write this amazing review about how this dye would keep me out of the salon. The dye was off the begin with. The texture was odd, the smell was so overwhelming it made my eyes water. Upon time to wash out. I watched every bit of color go down the drain. What I was left with was the color I had wished for, if it had been washed out with dish soap for 6 weeks. It was weak to say the least, and uneven, though I followed the root to tip instructions. Where it gets worse. I took an unmixed portion to my stylist, who is also an instructor. I had expressed prior I would be doing this with her approval because she knows I like to play with my own color. She did a strand test and was in agreement. The dye to her was of poor quality. I could have achieve more with drugstore dye. I am not sure if this company is going through trial and error, or if they're attempting to fool the uneducated. But I will be following the steps to achieve a refund please. Especially now that it will cost me more money to fix. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry to hear that you were unhappy with your hair color and eSalon experience. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not even close to what I wantedYou do the survey and answer their questions. You choose your original color, your dyed color, and what you would like. Then someone that doesn't know you decides that the color YOU chose for YOU isn't right, and then they send you what they think you should have. And like a dummy I used it just to find that it is entirely too dark for me and now I am a fair skinned, blue eyed person with dark brown(almost black) hair. Not impressed and will go back to buying store bought dye and getting the colors that I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Very Sticky and Short lastingWill not purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that your hair color faded quicker than expected, and that your hair felt stiff after your application. Since you have expressed that you were unsatisfied with our product, a representative has gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |