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Custom Color Set
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66,637 Verified Client Reviews |
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Esalon is horribleNot only did the dark blonde color turn my light auburn hair the color of dirty dishwater but it did not cover my gray and now my very thick, healthy long hair feels like tacky, sticky straw! If I could give zero stars I would. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
A little disapointed!I received a product back in January and put it on my hair, it was a lovely vibrant colour. I found that it was not as shiny, nor did it stay as well as my salon job. We just applied the new one and my daughter pout it on last night. There is o way that this was the same shade as my last product, or what I ordered. My hair was dark brown. I do not see any red in it at all! I am not happy with the product this time and will not purchase again unless you make amends and send the same product that I received last time. I would also like explanation as to why the product is different? If your product is not going to be consistent then it will not suit me to purchase. Please reply to my email address with an answer and resolution for this. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and have reached out to see how we can better suit your needs. We look forward to crafting your reformulation. |
Color is gorgeous but...It does not last. My hair faded faster than the $2 box at Walmart. I love the color, I love the options....I just need it to stay longer. Color faded and gray was back within 2 weeks. 0 of 0 people found this review helpful. Did you? |
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I'm not a happy camper!My hair look darker than the color that I had. I went form only dye my root, to dye my hair completely in order to have the same color. Something was not quiet right at the moment to find and match the color. I uploaded and send my pic during the account setting. So, I don't know what really happen. But, I'm not a happy camper. Probably, I will need to give several days and shampoo my hair during the week to see if I obtained the desire color. I really wanted to love the product, but not today! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIleana - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Couldn't use itReally gutted ..my colourist was amazing and we chatted and sorted out what would be the best colour for me, was so excited to get my childhood red hair back..I did the patch test and the smell was so strong and it effected my eye for a few hours..so figured out I was possibly allergic, didn't use it. Told my amazing colourist who was so amazing with me, she said sorry to hear that cancelled my colour subscription and even though I asked another question about my match up she never even bothered answering me..nor did I get a refund...really unhappy with that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne Marie - We’re sorry to hear that you were unhappy with the service you received. Per our Satisfaction Guarantee, we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy. |
Not red enough.I specifically asked for a coppery, auburn red and my result was a medium brown. I do like that my hair is soft and in nice condition after coloring with this product, but for something that's supposed to be tailored for me, the resulting color was definitely not what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that you were unhappy with the results of your custom color. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Great color just did not last as it faded right away.I loved the color but after that I was disappointed as the color faded right away and did not last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never use again.Made my hair fall out. I actually have bald areas. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJune - We’re truly sorry to hear that you experienced hair loss and an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, a representative has refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Chemical ReactionHair color contains too many chemicals. After using it for a couple of month, I discovered that I am having allergic reactions from it. Having to deal with severe skin rashes and need extensive medical treatment. Very disappointed that this product that costs about 3 times as much as the store brands does not compete with them for consumer safety. Should have stayed with Garnie Fructise. That does not contain all the chemicals this one does. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We’re truly sorry to hear that you experienced an allergic reaction that uld haveco been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
HorribleMade my hair red and brassy when I specific.y said that I wanted to get rid of any red and golden strands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |