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Custom Color Set
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66,637 Verified Client Reviews |
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EndsThe ends of my hair is still too dark. The roots turned out fine, but I need the length of my hair to be the same color. We need to go lighter even if I use it only on the length and ends of my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Hair colorI loved this product when first started using but now I notice no covering grey as well as it doesn't last long do you have any suggestions I like this color but need to maybe add something to it to keep the greys on the sides of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Needed more copperAt first the color had a slight copper/red tone that quickly faded. Now after a few weeks there is no red at all. The medium blonde color is still a very good color, but I really wanted the copper/red to last as long as the med. blonde. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We apologize that your copper tones faded quicker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color Didnt HoldLiked the packaging and convenience but as for the color, It did not hold well, roots were much lighter than the rest of my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
My recent colorColor has improved but is still turning to "red tinge". It is not just me as people are commenting to me asking about my red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJerry - We’re sorry that your color has turned out brassier than you've expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Still too much red.Actually looks like it has more red than before 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoan - We’re sorry that your results turned out with an unwanted red shade. Since you've expressed that you were unsatisfied with your color, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
totally diappointedI had just colored my hair before receiving my first order. So I finally tried it last night. It was so much work, messy, and now I have stains on my shower walls. Then when I dried my hair, I have a 2 toned head. Major red in my hair. (only buy color that has natural in the name). too dark. Then to top it off, did not cover white stubborn hairs at ears (that is main reason I tried this). Since they shipped me a second one before I could even test the first one. I am stuck with it. Out the cash because I will not use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
No better than the brand I buy at the drugstore . . .The color wasn't any different than the color I buy at the drugstore. I didn't find any difference in the two products except that my hair did not come out as soft and shiny as when I use the boxed color from the store and that color costs less. I can't say there's anything wrong with the eSalon product, I'm just not as impressed as I thought I'd be. So it's really neither here nor there with this review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - Thank you for your feedback. We're truly sorry that your custom color did not provide the shine and softness you expected. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Too strong of a chemical smellThe smell almost knocked me out. My hair is more brittle than before and the colour is lighter than I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Will not cover grey hairsI've tried now 3x to use your product and it still does not successfully cover my grey hairs. I have been told in the past that unfortunately my greys may be color resistant and for this reason I think I will discontinue unless a stronger formula can be provided. Please do not send me another package until this is reviewed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you're unhappy with your gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the coverage you expect. |