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Custom Color Set
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66,689 Verified Client Reviews |
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Not the color I orderI've been blonde I order blonde after colored it came out brown. Not happy. Now I have to go pay to go back blonde. 0 of 0 people found this review helpful. Did you? |
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Good color but is not covering grays wellI need something that covers grays. I have a few that are showing within a week of coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Custom Hair COlorDid not work on my hair. Tried it twice, second time worse than first. Did not color my gray. I am no longer a client of eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDe - We apologize that you were disappointed by the gray coverage of your hair color order. We have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color matchingStill too orange/blond. I'm going to try mixing some colors on my own. Please cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not the gray coverage I needI am on my third or fourth round of custom hair color with Esalon. I love the product, gentle on the scalp, nice color and the colorists have been great to make adjustments to get closer to what I'm looking for, but with each review I mention gray coverage is lacking, and that has not changed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry to hear that your custom color has not provided the coverage you've expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
next colorNow we are starting to get there with the red 0 of 0 people found this review helpful. Did you? |
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LikeI'll try this new formula again, but may still want to tweak it. Love the product tho; worth the cost of over-the-counter brands. 0 of 0 people found this review helpful. Did you? |
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Color not rightThe color has too much orange and the whites didn't cover properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharona - We're sorry to hear that your hair color turned out warmer than you expected and did not cover all the grays. We've reviewed your profile and see that a member of our Color + Care Team credited your account for one complimentary hair color order, per our Satisfaction Guarantee. This credit will be applied toward a reformulation designed to reduce the orange tones and increase gray coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs |
it was to dark the 2 time i got itnot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Where's the rest of the box?although I've paid the same amount of money, I've only received half of what is usually sent, for roots only. It barely lasted even for that and, because although the colour is a good quality - it does fade pretty quickly, the roots colour didn't match the rest of the hair. If it's only one bottle, it's not worth it. 0 of 0 people found this review helpful. Did you? |