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Custom Color Set
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66,637 Verified Client Reviews |
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Great color/Really Harsh on the hairThe color that developed was a beautiful color, but I've never used hair before this that was so incredibly harsh on my hair. It was instant split end city...:-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - Thank you for your feedback. We apologize for the disappointing experience you had with our (product name). We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we've issued a store credit to your eSalon account to go towards a renewing hair care product. |
roots were pinkAfter drying and styling my hair, I check the back and there was a light pinkish strip from the roots to the end. Also, my roots were pinkish. What's going on? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannene - We're sorry to hear that your recent application did not provide the coverage you expected and left your roots with a pink tint. We see that you were able to work with your colorist to craft a formulation designed for increased coverage. We hope to hear your feedback on this adjustment soon. |
Not happy this timeDid not cover greys! Too red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittani - We’re sorry that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
My hair color does not last long enough.By the 3rd week my color turns brassy and redish. My natural color is a light brown so I am embarrassed by this color. Also gray hair around my face stays gray when I color it. I am now considering going back to the salon to get my hair colored. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShari - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
I love the product but.........The red is almost perfect, still a bit too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for your feedback! We are happy to hear you love the product. We apologize that your color turned out differently than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Didn't like colorColor was way too brassy, I don't like the red hue. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry that your hair color turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
i love the shampoo and conditionermy next order needs to be a shade darker. like the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thanks for your feedback! Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Good, but not enough!I like the color, the delivery and the idea of having a custom blend but my hair is waist length and there was not enough of the product to color the ends. I really needed two of each solution. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
NOT HAPPYMy hair is bright red instead of light brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We apologize that your most recent order turned out much redder than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for a medium brown, as you requested. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
EndsThe ends of my hair is still too dark. The roots turned out fine, but I need the length of my hair to be the same color. We need to go lighter even if I use it only on the length and ends of my hair. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |