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Custom Color Set
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66,637 Verified Client Reviews |
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Refund pleaseNot the color I expect ed. Would m ke refund and cancel any other shipments 0 of 0 people found this review helpful. Did you? |
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Not as good as expectedIt came with two totally different color for my roots and ends... and on roots it didn't cover the gray hair regardless i don't have much... i ended with one brown red on roots and a red on ends... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We’re sorry that your hair color came out uneven with poor gray coverage. We’d love to remedy this by sending you a complimentary reformulation to provide better results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Good color - bad smellI liked my first color treatment but was frankly scared to try again, because it had such a heavy ammoniac smell when I applied to my whole head of hair. Also felt the instructions were misleading as to application on my roots. Going to do it my own way next time and see if I get a better result. Color does not last as long as salon color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unsatisfied with the smell of your custom color and that you felt the instructions were misleading. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
darkFelt that the color was to dark and it brought through some of my old color through out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
No coverageI am a brunette and this product doesn't cover my roots! It turns my roots into a rust red no matter how long I leave it on! The rest of my hair is fine! It only last two weeks so I hardly call permanent dye 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlayna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color!Color way darker than expected. Hate it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
to darkThe color I got did not look like the color I picked so when I put it on it was way to dark. I had to go and get stuff to take the color out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
To lightColor has faded in less than 30 days. Please do not send anymore. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that your hair color turned out lighter and faded sooner than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We have also gone ahead and cancelled your Made For You Hair Color Plan (Auto-Delivery). Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Great colour - not enough grey coverageHi. This is my second application and I really love the colour. The only issue is grey coverage. The first application, I followed instructions but it definitely was not long enough. The second time, I left it in a bit longer ( I thought maybe I was over anxious the first time) but there is still a lot of grey that was not covered and after the first wash, there is more grey showing. If we can adjust for that component, I still really love the colour. Thanks!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Grey coverageStill need more grey coverage .... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We're sorry to hear that you were unhappy with the gray coverage of your custom color. We see that you worked with your colorist to craft a reformulated shade designed to provide the coverage you expected. We hope to hear more of your feedback soon! |