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Custom Color Set
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66,637 Verified Client Reviews |
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next colorNow we are starting to get there with the red 0 of 0 people found this review helpful. Did you? |
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LikeI'll try this new formula again, but may still want to tweak it. Love the product tho; worth the cost of over-the-counter brands. 0 of 0 people found this review helpful. Did you? |
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Color not rightThe color has too much orange and the whites didn't cover properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharona - We're sorry to hear that your hair color turned out warmer than you expected and did not cover all the grays. We've reviewed your profile and see that a member of our Color + Care Team credited your account for one complimentary hair color order, per our Satisfaction Guarantee. This credit will be applied toward a reformulation designed to reduce the orange tones and increase gray coverage. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs |
it was to dark the 2 time i got itnot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Where's the rest of the box?although I've paid the same amount of money, I've only received half of what is usually sent, for roots only. It barely lasted even for that and, because although the colour is a good quality - it does fade pretty quickly, the roots colour didn't match the rest of the hair. If it's only one bottle, it's not worth it. 0 of 0 people found this review helpful. Did you? |
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WorriedI haven't used it. There is ash in it and that makes my hair turn red which I do not want. 0 of 0 people found this review helpful. Did you? |
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Color did not stay!!!!!I ordered a permanent color, because I had my hair permanently colored burgundy. I wanted my natural color back. My hair is now still burgundy from the middle portion of my hair down. You can not tell that I permanently colored my hair back to my natural color. It did not last!!!!! Very disappointed, and don't want to be a customer anymore!!!!! You charge $24.90 for color that don't stick. I have a better chance at going to a beauty store and buying the salon dye and all the things I need for about the same price!!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKAren - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not what I expectedThe color did not completely cover my gray and the color was way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsO'Linda - We’re sorry that your color turned out darker than expected and did not completely cover your gray hair. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
consistent color but fades quicklyThe color is great and looks the same each time I color my hair--but, it doesn't act like a permanent shade. It fades to a mousey brown after 2 weeks or less. I was using semi-permanent shades before going to esalon, and I may go back since there's no color advantage to staying with this group. Also, buying color locally is a lot cheaper! Sorry, Esalon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSaundra - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
product was goodthe color chosen was not good for me. Is there a way i can put my pic. in and change my shades to match? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - We apologize that your hair color didn't turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. We've reached out to you with instructions on how to send a current photo for your colorist to review, as well. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |