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Custom Color Set
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66,689 Verified Client Reviews |
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colourmy hair had different blondes in and it turned blue in places 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStef - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Does not look light brown looks more like red. Please change next time to darkerwould like to change next time to medium brown. The light brown turns red. I think the color needs to be a darker brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Gray coverage is very poorI love the different options of hair color available but the gray coverage just does not work for me. It has only been 3 weeks since I colored my hair and gray has been showing for a week now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |
Totally worthlessIt was too dark and it didn't cover my gray at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color not quite rightWas very confusing following all the instructions. The color was not quite what I wanted and there was not enough color or conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry that you were disappointed with your eSalon experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. |
NOT HAPPYNEVER RECEIVED MY SHIPMENT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We're sorry to hear that your order was lost en route. We see that a refund was processed for the missing order, as you requested. |
REFUND ASAP!I am VERY DISAPPOINTED! This dye didn't work for my hair!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ColorIt's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |