|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Different colorThe first time I ordered my hair color I had amazing results. The 2nd time was not good. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Made for youThere was to much brown and almost no burgendy. It looked like I just lighted my hair. Thanks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJess - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Did not cover greyI only have a few grey hairs but they are in my part line and at my temples. Maybe 5-8 on top and 3-4 at temples. My main reason for coloring my hair is to cover these. I try to match my own hair color since I am only trying to hide greys. After applying the color I can still see most of the grey hairs. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWendy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Wrong ColorThis was my 5th time trying to get the right color, they send a totally wrong color. I will not order color from e-salon again. Their shampoo and conditioner are awesome but the color sucks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaria - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
Custom hair colourI went one shade lighter from my original colour and it was way too light. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoanne - We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Copper brownWould like the color to be more red than brown but love the natural even color has less fade than department store color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Not good grey coverageThe grey coverage is horrible it washes out in a couple of days or does not cover at all 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We’re sorry that you were unhappy with your color results. Since the coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
My hair is orangeI asked for a red brown and instead my hair is orange. I have had better results from box color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTiffany - We're sorry to hear that the color didn't turn out as expected. We are showing that you have been refunded for the color per your request per our 100% Satisfaction Guarantee. |
Not enough dye to cover the amount of hair and it washed out within 2 weeksTheir products are great and easy to use!! However for me I have extra thick hair!!! So they haven't sent enough color to cover the amount of hair I have. The dye also washed out within a few weeks of the color date. You can't even tell that my hair has ever been colored. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelody - Thank you for your feedback. Per our Satisfaction Guarantee, we've processed a complimentary reformulation designed to better suit your needs. We are sorry that you were unhappy with your color results and we're always looking to improve our service and products. |
I don't like the color on me, it too bright red.I am looking for a medium brown with a tint of red. Kind of like a sangria shade by nutrisse garnier . Its a medium reddish brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrigitte - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |