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Custom Color Set
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66,566 Verified Client Reviews |
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not Happy with this Change!I did enjoy the initial darker mahogany adjustment to my initial shade but it proceeded to change and to lighten quickly and now is too brassy. Brassy is not something I enjoy. Highlights are still visible but overall I am not pleased. I wanted to move to a slightly darker shade that remained and can't wait to correct this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
I just love the product need a bit more redI love this product just need the color adjusted to a bit brighter with more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're sorry that your color was not as red as you expected. We see that your colorist reviewed your comments and adjusted your formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
It wasn't as dark as I thought it would be!It wasn't as dark as I thought it would be and I didn't get the grey coverage I needed either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
your product is lousy!Don't send anymore emails! 0 of 0 people found this review helpful. Did you? |
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Just not what I hoped.I liked how clear the instructions were and how easy the process was. The color I was hoping to achieve would have been more copper. I do not see any copper in my hair. Also I had hoped it would cover the gray hairs I have but unfortunately they are still sparkling through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDory - Thanks for sharing your feedback! We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Worst hair colourI have been colouring my hair for over 30 years and I can honestly say this is the worst result I have ever had. Looks like it was faded and ready for a new colour as soon as it was done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We’re sorry to hear that your hair color appeared faded following your application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Will never buy againI had a friend that's owned her own salon for over 20 years and we went step by step. I still have gray hair and the color is no better then going to the store and paying $7.00 don't recommend at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy - We're sorry to hear that the color didn't turn out as expected. We are confirming that the service has been cancelled per your request. One unique benefit to our service is that you can make adjustments to your color, including gray coverage if necessary. |
Disappointing hair colorI was very disappointed in the hair color that I received from E Salon. First of all, I very specifically said that my roots were hard to cover. The color that was sent gave me an orangy color at the root and is already starting to fade and it's only been a week! The base hair color was supposed to have a tint of violet and I see NO violet color in my hair. And when I made the order, i was made to believe that I would be receiving 2 bottles of hair color.... 1 to use right away and one for later use. Not the case. E Salon sends one bottle for the roots and one bottle (the free one) for the ends. So am i to assume that IF (big IF) I make further purchases that I will have to purchase 2 bottles each time? One for the roots and one for the ends? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana- Thank you for sharing your feedback. We apologize for any confusion regarding our service. We see that your colorist has already reached out to you regarding this matter. If you have any further questions please don't hesitate to give us a call or email us. Again, we are sorry that you were not totally satisfied with your eSalon experience. |
Extremely DisappointedDid not get a color even close to what i desired. Wanted a purple brown, got Black with purple like reflection only when in direct sunlight. Left my hair very dried out even after conditioning throughly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were disappointed by the results of your color application. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Different colorThe first time I ordered my hair color I had amazing results. The 2nd time was not good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |