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Custom Color Set
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66,566 Verified Client Reviews |
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Totally worthlessIt was too dark and it didn't cover my gray at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
color not quite rightWas very confusing following all the instructions. The color was not quite what I wanted and there was not enough color or conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry that you were disappointed with your eSalon experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. |
NOT HAPPYNEVER RECEIVED MY SHIPMENT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCherie - We're sorry to hear that your order was lost en route. We see that a refund was processed for the missing order, as you requested. |
REFUND ASAP!I am VERY DISAPPOINTED! This dye didn't work for my hair!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKshisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
ColorIt's hard to wash off. The color is great but I need to do about 4 washes before my hair is back to being soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAurora - Thank you for your feedback. We apologize for the disappointing experience you had with rinsing the color from your hair. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. We hope to continue helping you find hair perfection! |
Easy to use but wrong colorGreat instructions and easy to use but I don't love the color. It turned out a brassy red. I wanted less red more of a golden brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We apologize that your complimentary reformulation did not turn out as you expected. We hope to work with you to provide a color that better suits your needs. |
I didn't have enoughI didn't have enough for all my hair. I have long thick hair and expressed my concern that it wouldn't be enough but was assured it would be more than enough. It's was not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - Thank you for sharing your feedback with us, and we hope you accept our apologies for any confusion. We agree that your hair would need several bottles for an allover application, but the order we most recently sent to you was a single bottle application for your roots only, per your Personalized Instructions. Again we apologize, and we hope this information is helpful. |
DisappointedThe haircolor doesn't fully cover the grays at my temples and near ears, and it washes out completely within 2-3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Worst color mix yet!!!I am sorry, but will have to cancel any further orders. This is just not working for me. This last color mix that you sent me, turned out to be a bright ugly maroon red, which I hate. don't know how to tell you exactly what I want. I went back to my regular brand. I know what it does. Although it does change each time too, but at least it does not come out bright, bright red. Please cancel any further orders. Thank you for trying! 0 of 0 people found this review helpful. Did you? |
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Not covering GreyI'm not having success getting the hair color to cover the grey hair .. I am cancelling all future orders .. Thank you Taryn 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTaryn - We’re sorry to hear that your hair color has not provided the gray coverage you've expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |