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Custom Color Set
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66,689 Verified Client Reviews |
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Does not cover graysThis did not cover my gray. I followed the directions to a T and even had a friend here with me to go over it. My grays turned blond and after two weeks faded out to the rays again even when using the e salon shampoo and conditioner. I would like to cancel my account at this time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not workIt didn't put any red in my hair. It barely lightened my hair. Huge disappointment. Never had this problem with store bought dyes for half the price or with my stylist for triple the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
my colori didnt like the color, i wanted more red and bright. no me gusto el color no es e rojo q queria. parece mas cooper q rojo 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayhiela - We're sorry to hear that you were unhappy with the hair color. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future! |
CoverageThis color didn't cover my white/grey hair! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSondra - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
color only lasted 2 weeks any suggestionsThe color only lasted 2 weeks any suggestions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
GreyNot great grey coverage, but otherwise a great product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color was too brown, not enough redI wanted a red color with hints of purple. This was a brown color with hints of red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoana - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
ChangeI've noticed that the last 2 times I've dyed my hair, the gray on the side burn area and on the top has been showing within 2 shampoos, I only wash my hair maybe 2 times which I've always done in the past. One of the reasons I kept buying your product was because I didn't see the gray for quite a few shampoos, has it changed? I've changed absolutely nothing. Although, we did change the color a bit, which I like but would rather try a burgandy/red if that's possible to do. Hopefully I will not have any more issues with the gray hair. Thank you Lori Scott 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that your gray coverage faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorI didn't like this it made my hair a reddish color. My hair color is dark blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We apologize that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
So disappointedFollowed the directions to a tee. My roots ended up being a bright orange and it fades more and more everyday. I think I'll go back to my regular box color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzie - We’re sorry that your hair color came out uneven. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |