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Custom Color Set
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66,566 Verified Client Reviews |
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Doesn't cover my gray :(I have used this custom coloring for 3 or 4 times now and it just doesn't cover my gray like the store bought stuff I had been using . . . gotta cover the gray!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color has not provided the gray coverage you are looking for. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide better gray coverage. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Gray coverage at hairlineFor some reason this changed formula (a bit lighter) did not cover the gray at my hairline as well as the previous formulas I have been using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Custom Hair ColorLove this product, but they haven't been able to get the color right. Customer Service has been very helpful and we keep trying to get the color to match what I am looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not the color I wanted.I wanted it to be blonder and it was not. It was the same color that I always get 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Color was not enough (2bottles) for my hair length and color was awfulI received two bottles and I have long hair (mid back), The color did not cover my gray, did not penetrate through my hair thus I ended up with my hair being two colors, underneath was not colored properly and the main color was mousy and dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We’re sorry that you were unhappy with your color results. Since the color did not provide the proper coverage, we have gone ahead and reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
nice colour but not what I asked forI asked for a light ash brown and got what I would describe as a medium golden brown. I knew it was wrong straight away, when I was washing it out the water was a mustard colour, I would have thought that since I asked for a very cool ash colour it would have had more of a purple pigment. Iv washed it a couple of times one and it's gone quite brassy. Iv spent a fortune on toners, may as well have gone to a salon. V disappointing! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs.We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Too DarkI did not realize it would be so much darker. I need to go back to an ash blonde and try again. Probably a couple orders ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
colourmy hair had different blondes in and it turned blue in places 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStef - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Does not look light brown looks more like red. Please change next time to darkerwould like to change next time to medium brown. The light brown turns red. I think the color needs to be a darker brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Gray coverage is very poorI love the different options of hair color available but the gray coverage just does not work for me. It has only been 3 weeks since I colored my hair and gray has been showing for a week now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky - We’re sorry that your hair color did not provide the gray coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. |