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Custom Color Set
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66,637 Verified Client Reviews |
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Still didn't cover grey but for a few daysStill didn't cover grey but a few days and fades fast. I would like to cancel my account 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has cancelled your Auto-Delivery service, and credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Rapid color fadeColor faded rapidly from first wash. Roots were too light. Followed directions to the letter. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - We apologize that your hair color turned out lighter and faded faster than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation. |
more red then I wantIt is still fading to a brown with a little more red than I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGwendolyn - You'll be happy to know that the color can be adjusted at any time! Please feel free to contact us at our help desk or by speaking with a colorist as we're always happy to change your formulation to better suit your needs! |
Getting betterI attempted to adjust my color, but it still wasn't as light as I had hoped. I may just not color for a while and try again down the road. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Can still really see my gray!I took your test, followed the directions..... I'm not impressed! I still have all my gray which is probably less than 10% of my hair. The color is dull. I don't see any red:( Sad, I had high hopes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Too darkNot covered all areas, too dark, so gone for a lighter brown, hopefully the next bottle will be better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine- We apologize that your colour turned out differently than you expected. We see that you have already discussed your concerns with your colourist and they have adjusted your order based on your feedback. We look forward to hearing your feedback once you try your reformulated colour. |
1 month and my gray is already showing through. Disappointed.Loved the color but it doesn't seem to be lasting for gray coverage. 0 of 0 people found this review helpful. Did you? |
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Hard to cover greyAlthough this particular hair color had done better than most, i was just a little disappointed when I saw that my color seems to started to wash out and shows grey. 0 of 0 people found this review helpful. Did you? |
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Poor instructionsI tried this product for the first time and I was very disappointed. The instructions said that the whole process from applying the product till rising should last 15 min!!!!! Of course it took me way more than that. Even with half an hour, the product didn't dye my hair evenly and it didn't cover my grey hair. It washed out in 2-3 shampoos. I had to go to the hair salon to get it done properly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina - Thank you for taking the time to share your experience, and we apologize that you felt you had to visit a salon. For best results, our application process is a multi-step process that can vary in length; per your Personalized Instructions, your dye *processing* time is 15 minutes. Our experts would be happy to adjust your formula for better gray coverage and guide you through an even application process anytime. Again we apologize, and we hope this information is helpful. |
GreysLovely hair colour but more grey coverage needed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We're sorry to hear that you didn't get the gray coverage you were looking for. You'll be happy to know that the color can be adjusted at eSalon, which is what makes our service so unique! We look forward to delighting you in the future! |