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Custom Color Set
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66,689 Verified Client Reviews |
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Hair color great quality but color sent was a bad matchE-salon has really great quality hair dye but the stylist sent me a bad color match. It turned my hair almost black from a medium copper/auburn brown. I'm so upset and disappointed. In the color match up i chose a copper color that was medium i received a dark mahogany and i did not know it was a dark mahogany. My hair is not the red i love anymore and i'm so upset about this. 11 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsAngelina- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Liquid was....too runny.Something has been wrong with the consistancy of the liquid, the past two times I used it. Solution ran down my face. Never did that in the past. 6 of 6 people found this review helpful. Did you? |
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great gray coverageCovers all the gray and does not fade like over the counter hair colors do. Nice color! It is very hard to wash out! I normally color in the morning and get ready for the day but I have to wash with shampoo several times right after coloring and my hair still has a residue that makes it look and feel greasy. It takes washing the second day to get it all out. I have changed my coloring routine. The color results has me returning. Wish it was easier to use though. 0 of 0 people found this review helpful. Did you? |
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much darker colorI sent a photo with the color i wanted to get. But what i ended up with is a darker color. In fact, you all call it "Dark Blonde with copper". If you had just made the formula to be the color that was in my photo, i would have been happy with the product. But now I'm stuck with this darker color for months. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Poor coverageThis did not work for me. The solution stung my scalp when applied and the coverage of my gray roots was spotty and overall my hair barely looked like I had colored it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
If they didn't turn my hair orange...this would be a great optionLove the idea of my color custom and delivered! Initially, my color was ok, but overtime became brassy. When I asked that they adjust it to remove the brass and make it more of a brown with caramel, I got a VERY dark brown...I am very fair so, it was very harsh. I requested they lighten it up a shade, and received the adjusted color...what I ended up with was ORANGE HAIR! So, be warned...they might give you an ok color to start, but if you need an adjustment, this is not within their skill set! 0 of 0 people found this review helpful. Did you? |
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Just did not care for color product is very good but unless you are one ome no oWould not use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
love color but didn't lastThe color was great but after 1 week, I'm seeing gray! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVaishali- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Too brassyThe color is too close to the mistake color and not close enough to my natural color as depicted in the photo with the long hair. :( I don't like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
color orangeJust did my hair & my husband doesn't like the color. So on that note, I do not wish to receive any more of this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecile- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |