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Custom Color Set
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66,566 Verified Client Reviews |
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Good product..wrong color.The color is still too dark. And. pretty red. I just want dark blond. I like the product but not satisfied with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Need shorter prep timeProcess was more compliicated than my other hair color items purchased before. Want things simple, takes too long to color hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We will take your comments into consideration. |
Recent hair color purchaseVery disappointed with my color purchase. Instead of a dark blond (cool beige), I am now a redhead 😩! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We're sorry that your recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order is placed, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Still not the color I wantI wanted to move more to blond, it has been lightened but I do not like the color, the difference is slight but the tint of it I am just not super happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not quite what I wantedMy roots are off from my ends. I noticed the percentages on the bottle for my roots were more golden blonde and less copper and the ends has more copper... It didn't make sense to me when I read it and I used it anyway...,my hair is redder at the ends as the color was prescribed. I don't really like it unfortunately. I'm hoping the ends fade fast! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
DisappointedMy hair only had a slight hint of color not even my husband notice. I'm disabled and was looking for a pick me up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Good coverage. but a little messy.It lasts pretty long but it is watery and messy to apply. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for your feedback. We apologize that your custom color was watery and messy. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not the Color I wantedI tried to express that is was a brown auburn and that it ages me and I want a light color red. Think Strawberry Blonde. Just did the new reformulation and it was again a dark color. Bottle "says" dark blonde, with copper and mahogany, but It appears a auburn BROWN color still. I wanted red, but with the base being a light blonde, not a dark blonde, which is still making it dark. Also, I had got another shipment when I had gotten a new formulation. Too soon to be shipping when I had not even had the reformulation long enough. On the plus side, hair feels soft. Customer service department very nice. I guess my main complaint is I do not want to have to go through 10 dyes to get the proper color. I offered to send more pictures, of what I meant. Wish i could have. Colorist did not feel it was necessary. May have saved having it come out wrong, once again. 0 of 0 people found this review helpful. Did you? |
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Great service but didn't match the color rightEverything about the site and system is awesome. However, the color job I received ended up being my exact color with a hint of red to it. I even sent a pic of the color I wanted and explained I wanted to go lighter. It's definitely not lighter if anything it's a bit darker. Super disappointed since I had high hopes. 152 of 159 people found this review helpful. Did you? |
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Response From Our ExpertsGretchen- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Hair color great quality but color sent was a bad matchE-salon has really great quality hair dye but the stylist sent me a bad color match. It turned my hair almost black from a medium copper/auburn brown. I'm so upset and disappointed. In the color match up i chose a copper color that was medium i received a dark mahogany and i did not know it was a dark mahogany. My hair is not the red i love anymore and i'm so upset about this. 11 of 11 people found this review helpful. Did you? |
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Response From Our ExpertsAngelina- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, one of our representatives has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |