|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
not even closeIt was brown... flat brown 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsStephanie - We're sorry that your hair color results did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Color was a bit darkI loved the fact that there was no offensive odor and the color applied very evenly. However, the color I requested wasn't exactly what I received, as the final outcome was much darker than I desired. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelody - We’re sorry that you were unhappy with the results of your custom hair color. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Good at home hair colorI like the color and price, but have found that it has a tendency to cause some scalp irritation/itching. Regardless, I continue to use the product because the irritation only lasts a couple of days after application. 0 of 0 people found this review helpful. Did you? |
|
I think my request was either not clear or misunderstoodPlease cancel my membership. The color was much too red. It was as if my request was ignored. If anything, my hair was lighter and redder not darker and less red. Please cancel my membership. I am not interested in receiving any more shipments. I just read the guarantee. Please refund my last payment 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaryellen- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Do not want discontinue pleasePlease discontinue.. Did not like 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl- We apologize that your were not satisfied with your hair color. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
TerribleIt didn't change my hair color at all. I could still see a definite line at my roots. It didn't cover my gray and it DISTROYED my hair. I'm completely disappointed I this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMindy- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
This colour was too dark!This colour was too dark and dull 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSusan- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that you have already discussed your concerns with your colorsist and we have sent you out a complimentary reformulation per our Satisfaction Guarantee. We look forward to hearing your feedback once you try your reformulation. |
Not what I was expectingUnfortunately, I am not satisfied at all with my purchase. The color didn't last any longer than what I was purchasing in the store....roots started to show through again within 2 weeks. I get the same results for 1/3 of the price. 26 of 31 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
AllergyThis product gives allergy + fading too quickly... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarina - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, a representative refunded you in April for your last order. |
Presentation is wonderfulMy grey hair was covered very well even 8wks. later but I guess since my hair hasn't been colored or no chemicals for at least 8yrs it makes it difficult to take to the product. Should I color my hair more often than every 8wks since I'm strictly natural? 0 of 0 people found this review helpful. Did you? |