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Custom Color Set
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66,566 Verified Client Reviews |
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color was too darkNo highlights ...sold color not the right shades for me. Tried two different shades..not happy with either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the color...doesn't last on my grays!The color is great! You make it so easy to make adjustments so I end up with the perfect color. However, I've noticed over the last two times I've colored, that it is no longer lasting on my grays. Not sure why that is. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarybeth - We’re sorry that you were unhappy with the gray coverage of your most recent orders. We see that your colorist reviewed your comments and adjusted the timing for your color to deliver results better suited to your needs. |
A lot of residueIt took several trips to the shower to get all of the color out of my hair. It felt very heavy and hard to wash out of hair. I have colored my hair for 30 years and never had that problem before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - Thank you for your feedback. We’re sorry that your recent hair color left your hair feeling heavy. This heavy feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent this heavy coating. |
Color is okJust that the problem is still there. Now I have to wait for the next shipment and my hair is just bad as it is. I think too much hair products for coloring it is messing my hair more. It is only been 2 weeks and I can already see gray hair showing and it's just upsetting.😟 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivian - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not enough productI was only able to do my roots when I purchased before I was sent enough to do roots and the rest of my hair very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. |
Who decided I needed RED hair I hate itWrong color very ugly red don't send me anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerrie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Custom Hair ColoureSalon is a brilliant brand with great packaging and smart business model. The dyes usually give a close result. However, the smell of the chemicals is very strong, it makes you worried and probably damages the hair. The colour did not last for too long either. I started to see white hair after 10 days. I was expecting my hair to be darker, closer to my original hair colour. It was nor dark enough, but was darker than before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmel - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. In addition to the necessary ingredients needed to add color to your hair, both our Permanent and Demi-Permanent formulations currently include conditioning agents such as vitamin E, B5 and aloe vera, to help soften and strengthen your hair. We hope to continue helping you find hair perfection! |
Trying to get the RED out for months!Somehow, whatever new color is made for me, I still get too much red and brass. Last go around it didn't cover my grays the way I wanted either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce- We’re sorry that you are not completely satisfied with your color results. We see that we have adjusted your recent order based on your request to best achieve your hair color needs. Again, we apologize that your color is still to red and did not provide the best gray coverage. |
Dark hair colorI originally wanted a dark black blue. It didn't work. Then I was sent a neutralizing black. It works well but wasn't the color I wanted. 0 of 0 people found this review helpful. Did you? |
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I love the color, but I had a reaction to the productTowards the end of my treatment wait time my head started to burn. The color also didn't stick as well as the past, I noticed pesky grays that lost the color faster than normal. I love the color otherwise, but need to re-evaluate if it's worth the reaction to the product itself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolie- We apologize that you experienced a reaction during your hair color application. We have gone ahead and reached out to you regarding this matter and have also refunded you for your last hair color order. Again, we are sorry that you experienced an adverse reaction and did not get the best gray coverage. |