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Custom Color Set
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66,566 Verified Client Reviews |
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Lacked gray coverageI liked the color but the gray coverage wasn't enough. Also the smell is horrible and the root treatment burned my scalp. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage, smell and burning sensation of your hair color order. We're always looking to improve our service and products, and truly value everything our clients say. To minimize the risk of an allergic reaction, we strongly recommend always performing a skin allergy test. It is possible for a sensitivity to hair color to develop over time. |
Not gray coverageLove the color, but the silver comes back to soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We’re sorry that your silver hair reappeared sooner than expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We hope to continue helping you find hair perfection! |
It didn't take.I went to a hair dresser to fix my hair. Your color messed up my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalinda - Thank you for your feedback. We apologize for the disappointing experience you had with your recent order. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and truly value everything our clients say. |
Horrible to useThe product was so runny it dripped everywhere. This was by far the most difficult product to use. I am not going to use this ever again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTC - We’re sorry that you were disappointed with your eSalon color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
coloring productIt doesn't cover the gray that well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinnea - We are sorry to hear that the color didn't cover your gray as expected. You'll be happy to know that gray coverage is something eSalon can adjust fairly easily. Simply let us know on your next order that you'd like to make adjustments to your coverage. We look forward to delighting you in the future. |
Makes your hair feel dry and unappealingFeels really gross after final rinse. Feels like you need a whole bottle of conditioner to get it back to normal-Plus the color comes out darker than expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. We're always looking to improve our service and products, and truly value everything our clients say. Again, we apologize that you were unsatisfied with your experience. |
Color didn't lastColor war great at first, but did not completely cover grays. Color has lightened, it's only been about two weeks and already need a touch up. This product is not worth 20.00. I paid half that at the beginning but will not be reordering will just go back to Walmart. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We apologize that you did not receive the gray coverage you were looking for in your first order. We see that when you shared your feedback with us, your colorist made adjustments to your custom formula and we added a non-expiring free order credit to your account, per our Satisfaction Guarantee. We hope that you allow us the opportunity to deliver better tailored results for you in the future. |
Not my favorite...yet.I liked seeing the breakdown of the color I got. I liked how it was so personalized. I love the concept of it. I think this color faded quicker than usual, my hair seems thirstier than it usually is, maybe that's common. I do have thicker hair so maybe i didn't have enought for total coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for sharing your feedback. We're glad to hear that you are enjoying the customized nature of our service. We see that you shared your feedback with your colorist, who adjusted your next order for you for improved results. Thank you again for your feedback! |
Tough greyI did my color last week and my gray is already out. I know I have tough gray around my face and that is why It didn't take. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Coverage lacksThe color I was sent does not stay well. I see strands of gray coming out. But the color is perfect! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBecky- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |