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Custom Color Set
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66,566 Verified Client Reviews |
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LastThe color washes out after a couple washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanna- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color faded faster than you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
hair colorsome grey was still visible after application 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re sorry that you were unsatisfied with the coverage of your custom color. Since you were unhappy with your results, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Awful Product!!!I have colored my hair for more than 25 years and have used various products. I have never had a product dry my hair out like eSalon's product did. My hair literally felt like straw and the color faded to a nasty brassy color within a week. I had to go pay a hair stylist $120 to fix the damage done to my hair by this product. I would give this product -5 stars if I could. Unfortunately, in order to leave this review, I had to select one star. If you are thinking about buying this product, spend some time looking for real reviews. The ones posted are obviously posted by the company because this product is awful! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We’re sorry that your hair felt straw-like and brassy after your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Not HappyMy grays are not covered I wish I could send a picture to show you how unhappy I am. I followed the instructions on my touch up just like I did the first time which promoted me to order for my touch up I'm just nor satisfied and I don't like to see my not fully gray covered unhealthy hair right now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We apologize that you were unsatisfied with your results. We see that you spoke with your colorist who made customized adjustments to your formula. Upon reviewing your results, we're glad we were able to achieve the coverage and color you were looking for! |
Too dark and turned hair green.I am very unhappy with this product but the conditioner was great 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We’re sorry to hear that the results of your most recent formulation was too dark and had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
Hair colorI asked for a lighter color,the color that it turned out was not light brown,it is to dark for what I wanted.I will try the other products I ordered but I think I have to go now to the salon and get the color I wanted I will rate my other products to see if I will order again thanks,for cutting u should pay for my salon visit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
didn't like at allThe color was way too dark. And not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Cancel orderSorry my roots came out ok, but when ran through rest of hair my hair has a blue green tint...now have to go to a professional for a toner.I've been coloring my own hair for 20 years and never had a problem... please cancel order... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Expected moreI purchased this product trying to find something to cover my grey. This product did the same as others and just covered it up for the 1st wash or two and then that was it. I expected more from the priduct. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Pretty much my same colorI sent in two pics and a pretty clear description of what I wanted (brighter and warmer/redder), but the the color I got is barely different from my natural color. If anything, it's a little browner, not redder. The color is good quality and not damaging, but the shade wasn't what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah - We apologize that your color turned out differently than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |