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Custom Color Set
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66,566 Verified Client Reviews |
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Hair color didnt stay inMy hair color was very pretty but it only stayed in my hair for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not good. Scalp burning. Too harsh.Too many chemicals. Harsh that it burned my head and damaged my healthy long hair. I will never use again. I want off this plan. It's expensive and not worth the money. I like natural products for my hair. This coloring had chemicals that ruin your hair. Very unhealthy. And it burned my head when I put it in. It still is very itchy and flaking. I don't want this product again! Please cancel as I do not want to reorder. If possible I would like a refund. Please advise how I can get it and how I can stop all future orders. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry to hear that you experienced an allergic reaction. Our color is made fresh with safe, expert-approved ingredients, but we recommend performing a skin allergy test 48 hours before each hair color application because one can develop sensitivity to color over time. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you reached out to us about the reaction you had and we issued a refund in addition to turning off your optional Color Plan. Again, we apologize and we hope this information is helpful. |
Not the Color For MeThe color experience was great-it was easy to apply, fast, and left my hair silky, soft, and shiny. However, my custom color did nothing for my hair. It did not look as if I had colored my hair at all;it left maybe a hint of gold that no one but me noticed. Even my family who knew that I was coloring my hair asked what happened to the color because it looked the same after I dried my hair. Also, there was no gray coverage-I have minimal gray...just the odd ones here and there around my temple or popping up in random spots (guess that is what happens right when you turn 40!), but the color didn't hide them at all, which was disappointing and the main reason that I was coloring my hair for the first time in over a year! Oh well...love the product itself, but the color just wasn't for me. I will try again and see if I can get a better match...if not, then I gave it a try! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re sorry your recent order didn’t provide the coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
My hair is greenI did everything on the directions. it didn't work. I have to now go to he hair stylist to fix 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJael - We’re sorry to hear that the results of your most formulation had a green tone to it. We’d love to remedy this by sending you a complimentary reformulation to neutralize any green tint. A representative will be reaching out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future. |
way to dark ;; jet blackway too dark for me; 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We are sorry to hear that your hair color turned out darker than you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Roots way too brassyMy overall hair color is OK, but my roots are so brassy that my hair looks obviously and cheaply colored, and I already need to recolor to address my roots, even the day after I used your color. If my next shipment doesn't get it right (second color adjustment), I will go back to store-bought color because it's less expensive and more effective. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMM E - We are sorry to hear that your roots appeared brassy. Upon reviewing your account, we see that your colorist created a complimentary reformulation for you based on your feedback and that you enjoyed the results! We hope to continue helping you achieve hair perfection! |
Different colorYou sent me hair color for light blonde which is what the computer that determined my haircolor. I . My hair turned light brown. Not happy about this at all. I thought your mixologist was not great. I'm expected better than this. Would be great if it was the right color. Now my hair is darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Demi permanent darkest brownThe color was not particularly nice and unfortunately the hair color made my hair fall out. I think it was too harsh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta - We’re truly sorry to hear that you were unhappy with the color result and experienced hair loss. In rare cases, one can develop sensitivity or allergies to hair color over time. It is also possible for previously bleached hair to become more stressed with added color. If you feel that your hair loss may be a result of an allergy, we recommend following up with your physician. Again, we apologize that you were unsatisfied with your experience. |
Awful productI personally think they put something in the product to dry your hair out so you'll be fooled into buying their other products. Scam. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRandi - We're sorry to hear that the product dried out your hair. We are happy to see that we have issued a refund to you for the product per our 100% satisfaction guarantee. If you have any questions, please feel free to contact us at our help desk at any time. |
Custom Hair color reviewI loved the colour. Even with the length of time it is not covering my white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re sorry that you were unhappy with the gray coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |