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Custom Color Set
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66,655 Verified Client Reviews |
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I thought it was OkIt's ok for 10.00 I was a little disappointed that it didn't cover my grey hairs for longer then a week. The color was not what I pictured I my head but was ok for me. I am a brunett so a little extra color is ok. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerrie - We appreciate your feedback. We're sorry to hear your initial color was not as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not as expectedMahogany came out looking black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPetra - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't lastMy gray roots in front are showing just as if I would of used a store bought brand, I like the color but it's my Gray roots the whole reason I even cloor my hairn 2-2 1/2 weeks later started showing already 0 of 0 people found this review helpful. Did you? |
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To much copper in my hair.I have to much copper in my hair, would a little brown help to calm it down? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We see that your colorist reviewed your comments and adjusted the formulation for your order to deliver results better suited to your needs. We hope to continue helping you find hair perfection! |
DisappointedColor at roots where I'm mostly grey faded quickly. Followed directions and after hair care to a T. Not happy right now. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color that will provide longer lasting results as we have previously discussed with you. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!!Used the product as directed, now my hair is dark brown (even thou I ordered medium blonde and the web pic was kind of ash medium blond), it didn't cover my grey hair either. Well, it was my first time (and my last)... I won't order it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGladys - We're sorry to hear that the color did not cover your gray. You'll be happy to know that should you decide to reorder again, the product's coverage can be adjusted to provide you with what you're looking for. We look forward to delighting you in the future should you reorder with us again! |
Does not work for meGrey is showing around my face only 1 week after I colored it I use to be a hair dresser and I always put the color on the most stubborn part of my hair first I have only washed my hair twice since I colored it It's almost as though it's a wash out color and not a permanent color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the gray coverage of your recent formulation. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Covering grayI was hoping and that eSalon would be the one to cover my gray on both sides of my temple but within 3 days it was gray again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for sharing your feedback on your custom hair color. Upon reviewing your profile, we see that your colorist reached out to you to discuss your hair color needs and reformulated your color. We look forward to hearing your feedback on this new formulation soon and hope to continue helping you find hair perfection! |
Not enough coverageI was so excited to try out my new eSalon hair dye and had followed all the directions, but was saddly disappointed. The coverage was just not there. And I don't have a lot of grey to cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We’re sorry that you were unhappy with your coverage results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor did not last as long this time. Not sure if I'll be reordering. 0 of 0 people found this review helpful. Did you? |