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Custom Color Set
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66,566 Verified Client Reviews |
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Why shoot blindly?This offer sounded exciting to me until I got my first bottle and it would not cover my gray. I realized these products are available to us at any supermarket or discount store; so why on earth Would we let a stranger match our color by a digital photo!? Much easier to go to Walmart and compare colors myself. And again, this product didn't come close to covering my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We apologize that your first order did not provide the gray coverage you expected. Your hair is unique, and for the best results your hair color should be created specifically for you. We see that you shared your feedback with us and we added a non-expiring free order credit to your account for a customized reformulation, better tailored to you. The addition of vitamins and aloe vera make our color much more conditioning than store brands as well. We hope this information is helpful and that you permit us the opportunity to deliver results you can fall in love with! |
Dull Color : (I was to receive light golden pearl, and it turned out to be the most dismal, dark, and dull color. So disappointed with my experience. I feel the coverage was good. But i just absolutley hate...and I mean hate...the color!!! I am a sad e-salon shopper to say the least!! 0 of 0 people found this review helpful. Did you? |
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Faded quicklyI probably have over processed hair but this faded very quickly and left my hair its usual orangey gold tinge which is one of the issues I'm trying to avoid. Difficult to get the right colour on line I think. I loved the colour to start with though. 0 of 0 people found this review helpful. Did you? |
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BEWARE! Harsh Color It burned my head!The 1st time I left the color on for 30 mins and it was so painful. I had to get meds from my Dr. Like a dummy I tried it again but for only 15 mins, less of a burn but my forehead and left eye were swollen and I still needed meds! If you have sensitive skin, BEWARE! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine - We’re truly sorry to hear that you experienced an allergic reaction. We include allergy test instructions with every order because we recommend clients perform the test before each hair color application, especially if they have had reactions in the past. Since you've had such an adverse reaction, we welcome you to go over our ingredients with your physician to identify a brand you are not allergic to, and we hope you are feeling better! |
DisappointedLooks like I did nothing to my hair. No change. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ProductYour product is quite good but didn't suit my hair because it didn't cover my roots properly as I have lots of greys, so decided not to buy any more. Sorry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair ColorIt was too dark. Wanted it lighter for summer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Did not last!I loved the hair color result but it only lasted about a week!! Faded almost immediately and gray was not adequately covered! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that a representative has credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
InstructionsMy product came with no instructions tried getting them but not helpful can't even color hair very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGloria - We're sorry that you're unable to locate your instructions! We're currently sending a digital version of your instructions to you via email. We look forward to hearing from you soon. |
Lovely colour but....Lovely colour but made my hair very dry at the ends and an itchy scalp. After 3 weeks greys already showing around hair line and roots 0 of 0 people found this review helpful. Did you? |