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Custom Color Set
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66,655 Verified Client Reviews |
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Hate my colorMy hair color got ruined by using esalon. I used to have brown hair, now it looks black like a vampire. They got the color completely wrong. Of course now I would have to go to a real salon to fix it. Hate the color, it makes me look old! Is been 3 weeks and the color had only faded slightly. I'm really annoyed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Very bad experience!I have used this product in the past and never had a bad experience. With the last order that I received, I was mortified to say the least! Upon rinsing it out of my hair, as soon as the water hit my hair, the product felt like it became wax. The more I tried to rinse it out, the worse it became. I called the representative and she told me it must have been residue left on my hair from my last coloring. Which I knew was not the case, because I have not colored my hair in over a year. And by the way, the color was esolon. Because of the service that I received over the phone from the representative, I decided to withdraw my subscription. I just hope that no one else has the experience that I had. I do hate that it came to that decision because I truly do love the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for sharing your feedback with us. We apologize that your hair color left your hair feeling waxy and greasy. We have gone ahead and reached out to you to see how we can best assist. Again, we are sorry that your recent experience with us was not 100% satisfactory. |
Shipping problemI'd say that overall, I've been very happy with the product. Generally 4-5 stars, really. However, the last processor bottle had a small puncture/hole. There was nothing for me to mix as it filled the tray by the time it was delivered. Now I have to decide whether to go another month (and have my hair look awful) or trying to use store-bought (and have it look awful). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVivian - Thank you for sharing your feedback. We’re sorry that your recent order arrived damaged. Upon reviewing your profile, we see that we have sent you a replacement order. We apologize for any inconvenience this may have caused and we hope to continue helping you find hair perfection. |
Color...from last order... Too dark..I do prefer the 8.24 swatch better than the last one... Just a bit richer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMRZ S A - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Needs adjustingneed to adjust to have LESS red-ness and more "medium blond" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobert- Thank you for sharing your feedback with us. One unique benefit of our service is that we can adjust your personal formulation. We see that your Colorist addressed your color concerns based on your request. Please let us know if you need to make any future adjustments to your color. We want to make sure we get your color just right! |
Dark!My roots were gorgeous but even following the directions completely, my ends came out way darker than the roots. I sent an email to the colorist and the next shipment was adjusted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
I only ordered the dyeTruth said, it is no different to me than one I buy at walmart. Already the color is gone when 8 weeks with herbal essence last 8 weeks. I thought it would be better for me but, everyone is different. 0 of 0 people found this review helpful. Did you? |
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Burns the eyesThe smell of ammonia is so strong that is burned my eyes. I had to go to a professional to get my hair fixed. I was told to stay away from this company because they use A LOT of ammonia in their products. I will never buy this again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We apologize that your color turned out differently than you expected. Although ammonia can have a strong smell, we and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine. We have gone ahead and reached out to you regarding this matter, so that we can best assist you. Again, we are sorry that your found the smell too strong. |
Came out dull and unevenMy ends are dull and my roots are very dark. I'm extremely disappointed. Will be trying to get this color out to replace it with a darker one 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We're sorry that your most recent color order did not meet your expectations. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Didn't workAfter the first wash I could see gray hairs at my roots! I was so hoping it was going to work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We're sorry that your most recent color order did not meet your coverage expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |