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Custom Color Set
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66,655 Verified Client Reviews |
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My grays are out in the third week.Expected maybe a miracle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Upon reviewing your profile, we see that we spoke with you and were able to help you. |
Good value, coverage could be betterIt did not quite cover the gray like I anticipated. Not sure either if the color itself was too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re sorry to hear that you were the coverage and color results did not meet your expectations. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColoringI used the product in May and grays are already showing around my hairline and crown area. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHaruko - We’re sorry your order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not impressedThis time it hasn't covered my grey and my hair feels dry.. First time round it lasted months and was very shiny 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DisappointedI thought the color would stay vibrant and not fade in my grays but it ended up looking like the box color. The solution was hard to rinse out and left a residue as well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStaci - We’re sorry that your were unhappy with the results of your hair color, and that you experienced residue after your application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Too dark!It's a beautiful color, but too dark for me. GREAT grey coverage, but too dark for me. Love the product, but too dark. Easy instructions but most definitly will need to go lighter, and all of it not just roots. Then i'll have 4 different colors. I have naturally dark hair and have never liked dark hair on me, that was my only complaint. 0 of 0 people found this review helpful. Did you? |
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Color made my hair shiny but much too dark.After using eSalon for several years, I have decided it is time to move on. While the product left my hair healthy, the only way to cover my gray (30%) was to go darker. When eSalon color stopped coloring my grays, I contacted a stylist who changed the color formulation. My natural hair color is light brown. Right now, my hairdresser said my hair is almost black. If you do not have gray hair, it is a great product, but not so great for me. 0 of 0 people found this review helpful. Did you? |
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Needs to cover grey, not turn red as it wears, ashy, darker like Kris KardasiansThis color didn't last long and didn't cover my grey roots. It turned red as it wore off. I would like the color to be a darker dark, dark brown and more ashy. I need it to cover my grey better. I keep it on for 40 minutes and when I wash it off the grey at my temples and along my hairline still shows. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Color was terribleI asked the "colorists" if the could make my color a little lighter-I was told this was not possible. Instead I am stuck with hair color that makes me look like a cross between Lucille Ball and Bozo the clown.I will not be paying for expensive hair color when I have no control of the color I get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hate my colorMy hair color got ruined by using esalon. I used to have brown hair, now it looks black like a vampire. They got the color completely wrong. Of course now I would have to go to a real salon to fix it. Hate the color, it makes me look old! Is been 3 weeks and the color had only faded slightly. I'm really annoyed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |