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Custom Color Set
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66,566 Verified Client Reviews |
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Does not work for meGrey is showing around my face only 1 week after I colored it I use to be a hair dresser and I always put the color on the most stubborn part of my hair first I have only washed my hair twice since I colored it It's almost as though it's a wash out color and not a permanent color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were unhappy with the gray coverage of your recent formulation. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience. |
Covering grayI was hoping and that eSalon would be the one to cover my gray on both sides of my temple but within 3 days it was gray again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for sharing your feedback on your custom hair color. Upon reviewing your profile, we see that your colorist reached out to you to discuss your hair color needs and reformulated your color. We look forward to hearing your feedback on this new formulation soon and hope to continue helping you find hair perfection! |
Not enough coverageI was so excited to try out my new eSalon hair dye and had followed all the directions, but was saddly disappointed. The coverage was just not there. And I don't have a lot of grey to cover. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We’re sorry that you were unhappy with your coverage results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor did not last as long this time. Not sure if I'll be reordering. 0 of 0 people found this review helpful. Did you? |
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Change to manual order placementMy hair color faded too quickly. I messaged the consultant, but it may be that I was not using proper terms. I would rather purchase from my local retail at my own convenience, or go back to a professional salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - We apologize for any confusion regarding our service. Whenever you place an order through an eSalon promotional offer, such as our half off promotion for first time clients, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time. Since we didn't hear from you after a reminder email was sent 5 days before your order was placed, we proceeded to prepare it. Again, we're sorry for any inconvenience. |
ColorMy color didn't turn out how I thought it would, but maybe I didn't state exactly the color I wanted. The odor was so strong I had to run out of the bathroom to breath. Then I had to open every window in my house and turn on my ceiling fans. The root bottle didn't give this odor, it was only after I applied the ends color. 0 of 0 people found this review helpful. Did you? |
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Color too darkPlease cancel my custom hair color orders. This color is too dark. I am going back to my previous hair color. I asked for WHITE not BLONDE. I can get that in the stores. I wanted a platinum blonde/white color. I did not get that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We are sorry to hear that your hair color turned out darker than you expected. We see that you have already spoken with your Colorist regarding your order. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Good colorThe color turned out pretty good but would like a little lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thanks for your feedback! We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray coverageDon't know why but the last order I received did not cover my gray as it has in the past. My application and timing was the same. Not happy this month. 2 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsPat - We’re sorry to hear that your recent color order faded faster than you expected. Per our Satisfaction Guarantee, we'd love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can deliver your desired results. |
Great colorLove my color but just wish it provided better gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We apologize that your color faded faster than expected. We want to make sure that we get your color just right and provide you with longer lasting results. We have already reached out to you to better understand your hair color goals and in regards to our Satisfaction Guarantee Policy. Again, we are sorry that your color did last as long as expected. |