|
Custom Color Set
|
66,566 Verified Client Reviews |
|
Sort by: |
|
Colour not as expectedHaving asked for a lighter colour with more golden and caramel tones, and having applied as directed just to roots for the first 30 minutes, the colour is still much darker than expected. Will try one more time but may go back to a shop bought colourant that gives me the colour I want - disappointed! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJanice - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Color for african american textured hairNot pleased. Did not last. Cancel future shipments. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJacqulin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Left my hair very dull.Found the colour very flat no shine after using it and my grey came through within 3 weeks. Do not want to order it again. Disappointed. Please cancel it. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoseann - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ColorThe color dont anything in my roots i dond liked. I think i lost my money. I dont want no more 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNilsa - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
I thought it was OkIt's ok for 10.00 I was a little disappointed that it didn't cover my grey hairs for longer then a week. The color was not what I pictured I my head but was ok for me. I am a brunett so a little extra color is ok. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKerrie - We appreciate your feedback. We're sorry to hear your initial color was not as you expected. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Color not as expectedMahogany came out looking black 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPetra - We’re sorry that you were unhappy with the results of your initial order. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't lastMy gray roots in front are showing just as if I would of used a store bought brand, I like the color but it's my Gray roots the whole reason I even cloor my hairn 2-2 1/2 weeks later started showing already 0 of 0 people found this review helpful. Did you? |
|
To much copper in my hair.I have to much copper in my hair, would a little brown help to calm it down? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKathy - We see that your colorist reviewed your comments and adjusted the formulation for your order to deliver results better suited to your needs. We hope to continue helping you find hair perfection! |
DisappointedColor at roots where I'm mostly grey faded quickly. Followed directions and after hair care to a T. Not happy right now. :( 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we are currently processing a complimentary reformulated color that will provide longer lasting results as we have previously discussed with you. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not what I expected!!Used the product as directed, now my hair is dark brown (even thou I ordered medium blonde and the web pic was kind of ash medium blond), it didn't cover my grey hair either. Well, it was my first time (and my last)... I won't order it again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGladys - We're sorry to hear that the color did not cover your gray. You'll be happy to know that should you decide to reorder again, the product's coverage can be adjusted to provide you with what you're looking for. We look forward to delighting you in the future should you reorder with us again! |