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Custom Color Set
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66,541 Verified Client Reviews |
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Not just right on color yetI think I might need to go two shades lighter. This seem to be dark. I know this was the first shade you sent me and it was the prefect color on the first go, but the second one was darker. When I applied the last time, it still is a little to dark for my complexion. Will take any advise you might have for me. The color has lighten after a month, but still seem dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Color too darkThe color didn't come out as light. It's too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. |
Hair color covering grqyIr does not last long on.my hair. Only a couple of weeks. 0 of 0 people found this review helpful. Did you? |
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Too dark - hardly any redHoped to get a copper color. Color was pretty much the same shade of brown that my current hair is. Didn't notice a change at all after following instructions. Placing a second order to request more red tone. If that doesn't work out, I won't be continuing or recommending the site to friends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your custom color. We see that your colorist reviewed your comments and adjusted the formulation for your recent color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
The color was very dark not mached my colorI don't like it color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBibiana- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
Extremely unhappy!My color is almost black, I asked for Copper Mahogany...for the second time... Not only I have to waste my money now to strip the recent color and put the right one but my hair is going to burn! :((((((((((((((((((((((((((((((((((((((((((((((((((((((( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too expensiveAlthough I like the convenience of having it delivered to my door the cost goes up and I have decided I can purchase same quality and similar color for half the price at the local drug store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re sorry you feel our product is too expensive. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. We hope that you will consider using our service again in the future. |
NiceGood coverage, not quite the color desired. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica - While we're so glad that you're enjoying the coverage, we're sorry that you were unhappy with the color results. We see that you've since worked with your colorist to formulate a shade to better suit your needs. We hope to hear your feedback on this new color soon! |
Hair colorThe coloring solution was too thin. It didn't give any shine and was dull. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Could be betterMy hair feels dry and not all the grays covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We’re sorry that you were unhappy with your results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |