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Custom Color Set
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66,541 Verified Client Reviews |
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NOT FOR MEI was so excited to try my new color until I actually did. I ordered the lilac & light brown and my hair came out darker than I had wanted with a red hue. There was no lilac to be found. Now I am stuck going to my hairdresser and spending over a $100 to have my hair lightened. If you are looking for something different and stylish, I don't think this is for you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Love the color but not even a month later it's goneI absolutely love how the color came out it was amazing and exactly what I wanted. However, not even a month later and the color is gone. I don't wash my hair everyday and I use color safe shampoo. I had to go to the store and buy a box of hair dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - While we're glad that you enjoyed the initial results of your custom color, we apologize that it faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. We hope to provide you with a color that can better suit your needs. |
Twice not light enoughI have used the color system twice, neither time was it the true copper I was looking for. I will say the color does stay in longer than most important have tried. Just wish they could have gotten my color correct. : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorrie - We're sorry that your color did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Custom ColourI tried this followed the instructions with a lot of difficulty. You need to be a professional or have a friend to help. I have grey hairs at the temples which I find hard to cover. I thought this product would do it but alas it didn't. The colour didn't last long so I might as well stuck to the cheap colours. 0 of 0 people found this review helpful. Did you? |
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Didn't lighten as it should haveI was excited to order customized hair color for my dark brown locks. Most hair coloring will not even slightly lighten my hair without having to apply bleach beforehand. Unfortunately, customization still did not lighten my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBela - We're sorry that our color was unable to achieve a light enough color to match your expectations. We see you contacted us to share this feedback and received a refund, per our Satisfaction Guarantee. Again, we apologize. |
To darkThe root color is way darker than it has been in the past. Great grey coverage but the color is almost black. Doesn't match well with past highlights and color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We're sorry to hear that your color results have been darker than you expected. We see that we have been adjusting your color lighter, however we would like to remind you to follow your Personalized Instructions because pulling your roots application color through to your ends will darken your results even if the color itself is light. We hope this information is helpful and your colorist is available anytime to go over your application with you and adjust your formula. |
The same as othersIt doesn't last longer like I thought. Very sad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We’re sorry that your color faded fasted than expected. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Did not get the expected resultsMy results weren't much different than the hair color I already had 0 of 0 people found this review helpful. Did you? |
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It's my natural color. What's the point?I came to e-salon to lighten my hair for the summer. After sending pictures and having many back-and-forths with the colorist, this was as light as she felt we could go. Well guess what? After spending $$$ and time to apply this color not to mention exposing myself to harsh chemicals, guess what? MY HAIR WAS EXACTLY THE SAME. I'd say this whole thing was a failure, and I really want a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your order. Again, we apologize that you were unsatisfied with your experience. |
Did not likeMy hair turned out very dark. I colored my hair the day before my daughters high school graduation and it was almost black. I was so upset, I have been washing it twice a day to try and lighten it up. Not sure what was wrong but it was not the color I first received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're truly sorry to hear that your hair turned out darker before such an important day. Upon reviewing your account, we see that we had not changed your color and would like to remind you not to pull roots application color down through the rest of your hair, as this will severely darken your hair. You're doing great so far by trying to lighten your hair; we recommend a clarifying shampoo to help it along and your colorist would be glad to assist you in getting your color back. |