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Custom Color Set
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66,541 Verified Client Reviews |
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wrong colorI expect to be either refunded or the correct color kit resent at no charge and on the volume, great maybe a little more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Your colorist has reviewed your comments and adjusted your hair color order to better suit your needs. We look forward to hearing your feedback once you try your reformulated color. |
COLORThe color came out great, but it didn't stay any longer then any of the other colors that I have used in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Not working for me👎not what I asked for 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. One of our representatives has reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
FineCouldn't see a difference from my previous "customized"color. Everything else about the due was fine. 0 of 0 people found this review helpful. Did you? |
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The color was fine but something was in the bottleMy hair was greasy for a week and took several washes to get it out. I am not sure what was in the color, shampoo, or conditioner but my hair was so greasy, knotty, easily broken, and unmanageable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
It would seem that the bottle leaked inside of the box..Do i have enough to dye my hair?.. will it not take ? .. I would also like to give "zero" stars for not having weekend support other than " email" ..now i am left to my own devices..i needed to do my hair as i just had a haircut..and it now looks obvious that i need to do my hair.. ..so i will give it a try..hoping it doesn't make my hair fall out or worse yet..and yes...it can be worse than that...if half the dye takes or turns orange...again..having the " support" that you mention on the weekends would have been a great help and i would have given this rating more stars .. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg- We apologize that your hair color order arrived damaged. We want to make sure that your hair color application provides seamless results. Based on your account we see that we have already processed a complimentary replacement order for you. Again, we are sorry for any inconvenience. |
Hard to color matchLiked the idea of getting dye sent specifically for my hair color and type, however, color matching has been a problem. I'm hoping the next time they get it right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We’re sorry that you were unhappy with the results of your previous order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation. |
Hair colorThere was an uncomfortable burning sensation on my scalp when I applied the product. It didn't do permanent damage but it's not something I want on my head again. The color was dull, not pretty like the picture that was shown online. I won't order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a restful recovery. |
Not even close to the color chosenInstead of turing out to be dark brown with a violet tint my hair looks just dull black. I am very unsatisfied with the color it turned out and will probably have to bleach my hair to get this god awful color out. Not worth the money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLilly - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
First time--so soI was very optimistic about trying the hair color. I couldn't afford to pay my normal 200$ for my hair stylist so I thought I would give it a try. The packaging is amazing. Everything comes specifically labeled, and the instructions are incredibly detailed. I followed the instructions as said, and could not wait to blow dry to see the results. I am very disappointed. My roots hardly changed color, and the color itself is very dull. It does not look like I really colored except that it is a shade darker. I have had better results with the color mask and tinted love I ordered before. I was hoping for that glossy color that I usually get, but I didn't receive that. Instead my hair is dull with minimal shine,it had more luster and shine before I colored it. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |