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Custom Color Set
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66,566 Verified Client Reviews |
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hair colourthis was my second colour from you but did nt come out as red as the first one i used, plus only one bottle this time whereas my first one had two seperate bottles, one for roots and one for ends. dont think i will use this again now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
No Gray coverageAfter using Esalon for the past 12+ months, the quality has gone down in the past 6 months. My hair color starts to fade after 5 days. Even using the Esalon shampoo and conditioners. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account and you were able to speak with a colorist. |
Shows more red in picture.Color doesn't seem to match selected choice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We apologize that your color did not come out as red as you expected. We see that a refund was processed for your most recent order, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your experience. |
Too Brassy!!!This color had far too much brassiness and there was not enough color in the order to do my full head properly...My hair was naturally curly, medium thick and halfway down my back when I placed this very 1st order in August 2014...I have not colored my hair since this order and have hair cut to a "right over the shoulder" length...The color sent originally to me was TOO brassy...I needed a "Neutral" Light Brown...I had severe unrelated medical issues (2 Strokes) and therefore could not contact the company for a replacement at that time...I spent 1 year and a half in therapy to recover from the strokes...I would be willing to try this eSalon Color program again, the the right "Neutral" Light Brown, but am not going to pay for another failed color....If the right color works, I will gladly leave a 5 star positive feedback... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGypsy- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Nice colorNice color and right amount for my hair lenght. But too expensive. 0 of 0 people found this review helpful. Did you? |
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WHAT HAPPENED WITH MY LAST COLOR SHIPPED????WE need to adjust better my color, this shipment was totally wrong, my color has changed to BROWN!! I JUST HEADED IT!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMigdalia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Gray coverageGray coverage only lasted one week. Color was more dark brown than dark auburn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
My colorIt was a good match for me. My hair just grows too fast and my grays are hard to cover. I would like to try something redder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We see that you worked with your colorist to craft a formulation for increased red tones, as you requested. We hope this adjustment is more to your liking and look forward to hearing more of your feedback in the future. |
Not vibrant at all! Fades very fast!I tried the esalon hair color. I thought the quiz to determine your color was way off on a lot of things. This will affect your end results. I tried the first color they sent. It faded out fast!! Much faster than drug store color. I gave a review on the color and stated that. They said they would alter the color for the next month. The color was exactly the same. Now I want to cancel and I cant figure out how to do so!!! Very frusrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMalissa - We're sorry to hear you were disappointed with your experience. Per the information in your Personalized Instructions, we would like to confirm that we adjusted your color to a darker version of the original for longer lasting results, but the name on the color label was the same because the adjustment was in the same color family. We also cancelled any future orders upon your request at the time. We recommend that you try the free color we made for you, which has a shelf life of one year, and would gladly make further adjustments if you were looking for a different color. |
Not convinced color quality&healthiness, NOT shiny & nice smelling afteri did not see any evidence that the color was custom-made for me or a any healthier version of the store-bought colors (as their ad claims (stop buying generic colors...)). That was what I was looking for when I bought this color. My hair did not shine after coloring, which is very important for me. The conditioner did not smell nice. The color itself smelled terrible. I liked the skin protection cream before coloring. The after-color skin cleaner did not work well. Also, there was not enough hair conditioner provided to use until the next coloring (at least 4 weeks like L'Oreal does) - it was just one-time use. The packaging was nice - and I think that was the main thing they tried to do differently. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTali- Thank you for contacting us and sharing your candid feedback. We apologize that you were not completely satisfied with your eSalon experience. Once unique benefit of our service is that we can adjust your color based on your request. Our Demi-Permanent dyes are ammonia free while our Permanent dyes contain ammonium hydroxide, a solution of ammonia in water. While ammonia has a strong smell, eSalon and other experts believe it is a safer and more effective choice than the substitutes some other hair color companies use, such as Ethanolamine. Again, we apologize that you were dissatisfied with your experience. |