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Custom Color Set
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66,541 Verified Client Reviews |
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Hate itNothing I have written has changed what you sent me. Will never use eSalon again. Have given you 3 months to change and nothing was done 0 of 0 people found this review helpful. Did you? |
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AwfulAlready emailed in... Waiting for solution now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSareh - We apologize that you disappointed with the results of your recent formulation. We see that you worked with your colorist to craft a complimentary color to better suit your desired shade, per our Satisfaction Guarantee. Again, we're sorry that you were unhappy with your results. |
Hair ColorThis color is flat and not working for me. I'm discontinuing further ordering. Thank you, Shri Stefanelli 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShri - We are sorry to hear that your hair color turned out flatter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
NOOOOTerrible did not change my hair color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison - We apologize that your results did not deliver the difference you were expecting. Upon reviewing your account, we see you contacted us and we issued a refund accordingly, per our Satisfaction Guarantee. We'd like to assure you that we would be happy to adjust your custom color at any time in the future should you reorder, and we hope you again accept our apologies. |
Reformulated Custom Hair ColorWith regret, the reformulated product did not meet my expectations. The color faded too quickly despite infrequent hair washings ( 2-3 days). This product is not for me. It also does not provide long lasting grey coverage in comparison to others. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeliza- We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and turned off your Hair Color Plan. Again, we apologize that you were not 100% satisfied with your experience. |
My greys have to to a pink tone not what I expected! 😔With high hope of complete grey coverage my kids asked "Why did I color my white hair PINK" yes Pink.... With that said I am let down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
ColorColor only stayed about a week and then my roots started showing gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Not interested at this moment...Thank you for reaching outNot interested 0 of 0 people found this review helpful. Did you? |
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Not as decribedI wanted a lighter color but instead it was the same or even darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Hard to rinse outIt took 5 washes to get it out of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsApril - We’re sorry that you were unsatisfied with your custom color and that it was hard to get out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |