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Custom Color Set
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66,591 Verified Client Reviews |
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Not rightThe color is similar to what was already in my hair but it is darker and doesn't match the rest correctly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - We're sorry that your recent color order did not meet your expectations. Since you were unhappy with your results, we see a credit for one adjusted hair color was added to your account. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We hope to hear your feedback on this reformulation in the future. |
Grey coverageDoes not cover tough grey area with following directions 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We're sorry that you were unhappy with the gray coverage of your hair color. We see your colorist has thoroughly read your comments and adjusted your color formulation for increased gray coverage. We look forward to hearing more of your feedback and hope this reformulation better suits your needs. |
Hair colorI was not happy with the color it washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNeva - We apologize that your color did not last as long as you expected. We see a refund has been processed for your most recent color order, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results. |
TimeColor only lasted 3 weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDori - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Pretty Color but doesn't cover grey.The color is pretty and what I wanted but only some of my gray is covered and the single gray strands I had scattered around my head came out blonde and are still visibly very light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We apologize that your hair color did not provide the coverage you expected. Per our Satisfaction Guarantee, we'd love to send a reformulated color, free of charge, that will provide longer lasting results. So we've credited your account with one non-expiring hair color order. Again, we apologize you were disappointed with your results. |
I want to change my colorI would like to change my color because I do not like the color I initially in the beginning but cannot get feedback before my next shipment. 0 of 0 people found this review helpful. Did you? |
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Not what I expectedThe product and shipment was very professional but unfortunately it was not what I expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVilma - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
ScamI was not clearly informed that I would have a repeat order. Terrible colour match the first time and I don't want this order that has come through. I will be going to all forms of social media if I do not get a refund. Absolute scam!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKiren- We’re sorry that you were unaware of our service. We would like to let you know that you can easily adjust the service or turn it off at any time. We encourage people to stay enrolled so that they get the discounted price for hair colour. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color didn't stayI colored my hair last Tuesday and it is now exactly a week later. I loved the color the day and day after coloring, however, it has faded quite a bit in just a week. The blond streaks I was wanted covered back to my original color is coming back through. Almost to the blond it was. I requested a permanent color and don't think that's what I received. I wash my hair every other day but still don't think it should be fading out this bad this quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Didn't workThe grey wasn't covered fully and color came out quicker than expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanyelle - We’re sorry to hear that your hair color faded faster than you expected and your grays didn't cover completely. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |