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Custom Color Set
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66,566 Verified Client Reviews |
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The Color Mahagony was great! I was not happy with the second bottle of Red?The intial color was great but the second bottle to apply last was wayyyyyy to red!!!!!!!!!!!! The colors are getting better!!! 0 of 0 people found this review helpful. Did you? |
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colorIt was ok. I feel like my hair didn't get dyed. Next time I will have to leave the color in longer than what is said in the instructions. 0 of 0 people found this review helpful. Did you? |
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Needed: gray coverage and moistureI expected the color to be brighter, but it was very close to my previously colored hair, which is ok. The smell was very strong and awful. The gray coverage was no better than with my color rinse. The directions were good, but my shower looked like somebody had been dismembered in it by the time I was done. Not so good. I also have curly, previously color treated hair and I don't feel like the moisturizing factor was there. My hair was brittle and tangled when I was done with the conditioner. I expected a better conditioner and more of it. Plenty of hair color provided, but only one small package of conditioner. Hardly enough for long curly hair. Outcome: I will continue with my pleasant smelling, easy to use and clean, temporary rinse with deep conditioner on the side. 0 of 0 people found this review helpful. Did you? |
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I didn't like the color, came out too darkMaybe the color was more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Cancel my Orders please!I don't like the color tint or feel of it! It sticks to my scalp. Please cancel my orders! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSapna - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your recent order. Again, we apologize that you were unsatisfied with your experience. |
Do not like this color.Too much red tint. Like the chocolate color I had previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We're sorry to hear you were unhappy with the results of your recent color order. We see your colorist has reviewed your comments and adjusted your formulation back to the chocolate brown shade you ordered previously. We hope to hear your feedback on this reformulation soon. |
Not for meThe color was not what I thought it would be on me. My hair seemed to be more dry and dull afterwards and it did not last long on the gray. 0 of 0 people found this review helpful. Did you? |
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Greys still showing! !The color was red (auburn), not light brown. My greys were still showing after I just finished doing the color, and they keep showing even more as the days go on. Unhappy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia - We apologize that your results were warmer than expected and that you did not receive proper coverage. We see that you have reached out to your colorist with this feedback and your next color order will be a reformulation to better suit your needs, completely free of charge. We look forward to proving to you that we are committed to delivering results you'll fall in love with! |
Color was TOO dark and I was VERY unhappy trying to cancel my account.Not only did I cancel my account PRIOR to the next scheduled ship date (the color was too dark and I did not wish to continue with this company) but they shipped and billed me ANYWAY. I am in the process of collecting my money back and having a hard time getting information on exactly WHERE the product is since my account shows I bought the unwanted color on a SATURDAY and it is now 8 days later and it has not arrived at my home. I am VERY VERY VERY unhappy and want MY MONEY REFUNDED IMMEDIATELY. I will NEVER recommend this company to anyone I know in the future. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We are sorry for any confusion our services may have caused you. Whenever you place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. This just explains that you can pause, modify or turn off the service at any time through your account or by giving us a call. We have reached out to you about this issue and look forward to your reply. |
Didn't likeAfter using this product my hair felt ruff, it was hard to brush. I also had more hair loss than usual. It took me almost 3 weeks for my hair to feel soft again. I would like a refund if possible. 135 of 142 people found this review helpful. Did you? |
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Response From Our ExpertsJessie - We are sorry that you were unhappy with your experience. We see that you reached out to us to request a refund and we issued it accordingly, per our Satisfaction Guarantee. Again, we apologize. |