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Custom Color Set
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66,591 Verified Client Reviews |
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Good quality dye, hate the colorThe dye itself is great- it does not damage your hair and the kit is a good deal. But the color did not meet my expectations and looks HORRIBLE on me. 0 of 0 people found this review helpful. Did you? |
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Color does not lastI have grey hair only in the front but used it in all my hair. Love the shade of color but it barely lasted for 2 weeks. I also do not like the strong odor, 0 of 0 people found this review helpful. Did you? |
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Grey coverageI still had a few resistant grey hairs 0 of 0 people found this review helpful. Did you? |
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COLORWAS WAY TOO DARK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We are sorry to hear that your hair color turned out darker than you expected. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not desired color after 2nd attemptThis was the 2nd attempt to go to medium brown and my husband said I looked like an orangutan! Definitely was not planning on the orange head of hair! :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
fadeingWell it's fading fast this time and a bit too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re sorry that you were unhappy with the results of your order. We see that your colorist reviewed your comments and adjusted the formulation for your recent order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not a good experienceThis really dried out my hair and caused red tones. The ammonia smell was so strong. I would never do any blonde shades again. I would try brown shades at some point just to see the difference. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam - We’re sorry that your recent formulation dried your hair more and turned out brassier than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Was much darker than I wantedPlease, cancel any further shipments. Thank You Sharon H 0 of 0 people found this review helpful. Did you? |
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Haven't used it enough to have an opinionIs it possible to buy the conditioner and shampoo that is sent w/ my hair color? 0 of 0 people found this review helpful. Did you? |
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Great idea but needs some tweakingI love the idea of having my hair color on a timed schedule, and delivered straight to my house. I like the custom blending. My one complaint is that it is not nourishing at all to my hair! I can get store bought color that leaves my hair much softer and it doesn't make my hair feel like straw. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for your feedback. We apologize for the disappointing experience you had with your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! We have credited your account for one complimentary hair color order and have reached out to you with directions on how to redeem this credit. |