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Custom Color Set
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66,566 Verified Client Reviews |
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First Time User - Will never use again!I tried this because of the advertising and testimonials online. I really wanted to like it. I'm a 50 year old woman and I color my hair every 4-6 weeks. First, the kit comes with lots of items..color, gloss, brush, shampoo, conditioner, stain blocker, stain remover. And you need all of the items. The liquid is much thinner than OTC and gets everywhere. It stains EVERYTHING. Makes a real mess. I was concerned that the color would be too dark when I first put it on but then, after it dried, it was MUCH too dark. Hair felt dry and not as mangeable or healthy as it does after OTC. I thought the big plus would be the "gloss" but OTC actually leaves my hair shinier! I won't every try this again. I regret trying it to begin with. Don't waste your money or effort on this product. . 0 of 0 people found this review helpful. Did you? |
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Allergic reactionPlease cancel my account as I had an allergic reaction to your colour and can't seem to contact you to cancel! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacinta - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We see that you contacted us over the phone after creating this review and we were able to help you. Again, we apologize. |
Color wasn't even close to mineThe color didn't wven match closely to my color. It was way too dark. I also canceled my order, but I see now that I have a new one on the way. GRRRR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per your request, turned off your Auto Delivery and refunded your order. Again, we apologize that you were unsatisfied with your experience. |
I do not like the color su sugest totally darkThe color it is not the same I comes too dark did not used it, i won't used it anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTita - We're sorry that your application yielded darker results than you expected. We see that you have reached out to us and we have issued a refund, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied. |
Love the new colorI loved the combination of both colors. It worked in getting full coverage for my grays and greater lighter hair all around. The only thing is that it dried up my hair about 1 inch at the ends badly. I had to go get my hair trimmed right away. That's why I gave it a 3. 0 of 0 people found this review helpful. Did you? |
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Too TOO DARK.I wanted a dark dirty blonde, or dark honey wheat toast blonde. I am used to having blonde highlights. The color came out solid DARK brown with no color variations. It was impossible to avoid dying highlights. That was ridiculous. The original photo I presented shows a much lighter color. I am attaching a photo of my hair after eSalon's product. You will see it is mousey and flat nothing special just solid ashy brown. I need depth . more variation with lighter golden streaks. If the grey became a wheat color ... 0 of 0 people found this review helpful. Did you? |
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It's okAt the beginning was good, then it wasn't working like at the begging. The color doesn't cover my grey roots . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAdriana - We apologize that you were disappointed by the results of your color application. We see your service has been cancelled and your most recent order has been refunded. Again, we're sorry that you were unhappy with your experience. |
FadesColored hair on a Saturday, by Tuesday already fading. This is my second try with product and my last. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Not great!Gives lovely coverage to begin with but my grey roots were back within days! Not happy! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnjuman - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
The colorThe color was fine but Im thinking that I wanted it to have a little more red/mahogany in it - I want it alittle darker but with the red/mahogany - any suggestions? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and made the proper adjustments to your color before sending out your next order. Again, we apologize that you were unsatisfied with your color. |