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Custom Color Set
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66,566 Verified Client Reviews |
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It's the most deceivingIt's not what I expected just like some other it doesn't last. I'm disappointed, one week later I see grays, while it promise to last longer than a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila M. - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we attempted to work with you to create a complementary reformulation. We received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Too brownI would prefer to have more of a medium auburn color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Product was reportedly shipped twice, but I have not received either shipment.Very disappointed to have waited weeks for a re-shipment of my color kit that did not arrive the first time only to be let down twice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were disappointed by your experience and that you never received your color. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Color all wrong, no customer serviceAfter being a customer for over 2 years, the color I received this time turned me into a carrot top instead of my usual strawberry blond. All I got, really, from customer service was, sorry about that, send us a picture and we'll try to get it right!! So much for a guarantee! 0 of 0 people found this review helpful. Did you? |
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Really unsatisfiedDislike the hair color, not even close to the color I wanted. My hair turn a dark brown color, not a happy customer at all!!! Want to cancel all my orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not that goodSorry but this hair color/product is no better than the supermarket brands. Doesn't have staying color plus my hair lost its shine completely! Also hate the color the colorist recommended, said we couldn't go the color we wanted (come on, I have been coloring my hair more than 30 years) but I said, OK, she is the expert, right? It's terrible! Plus NO STAYING POWER. To bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren T. - Thank you for your review. We apologize that you were dissatisfied with your hair color order. We see that you've since worked with your colorist to adjust your formulation. We are happy to see that you have continued to use our service and allow us to create your custom color. |
Too flatChange to chestnut. 0 of 0 people found this review helpful. Did you? |
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Custom Hair Colorgreat company..Not my color to dark. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
COLORI want RED hair, I have expressed I want RED hair! instead I have dark, almost black with very little hints of RED. Only can see in extreme bright light! So far I am not happy at all. The first color I got wasn't much different. On the second order I spoke to them on the phone....... guess they didn't understand. I want to go from my natural med brown to RED. Store bought can do that, the Solon can that. Good luck on the color, I am not satisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSyndie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
hair colori was expecting a more vibrant color and I didn't like the condition of my hair after..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerese - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |