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Custom Color Set
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66,566 Verified Client Reviews |
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Perfect matchWas a perfect match to my current hair color. Only did the roots. However it di not hold up for more than a couple of weeks before gray came through. 0 of 0 people found this review helpful. Did you? |
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HorribleMy roots and ends are two different colors. My roots are the color that I asked for, but my ends are a greenish brown color, and it looks horrendous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re sorry that your hair color came out uneven with a green hue on the ends. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Will never use againThis product made my hair,dry and dull. My hairdresser was shocked to see my hair with no luster or shine. I have had to give my hair intense conditioning treatments to get it healthier. Will never use again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariellen - We’re sorry that your hair felt dry and dull after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Ruined my hairI used your product and turned my hair black ...I went tout a salon to fix it and they had to make my whole head dark not the light brown that it usuallyis so now I have to wait months to even go lighter because they did a stran test and it turned orange ......never .again and you should at least get a pic of the persons hair and match it better .....I now have very dark hair and I'm not happy .....the salon said that your product does not have the products you claim ... I just paid 175.00 to get it to look half way decent and it is going to be months before I can even for high light ... . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Did not cover gray hairMake hair brittle and dry, my hair is falling out . will never use this product again. I'm throwing away the rest of the shampoo and conditioner 0 of 0 people found this review helpful. Did you? |
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Not for meI can get the same results from my store brand. Your product is good but it is not for me. 0 of 0 people found this review helpful. Did you? |
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Doesn't live up to expectationsI bought this product hoping that it would be better then the products I have been buying from the beauty supply store. This hair color didn't last any longer then the $4.00 box I bought at ulta. After the fist wash (using the recommended shampoo and conditioner purchased through esalon) the color was noticeably faded. I was very disappointed with how much fading there was. I gave esalon 3 attempts at adjusting the formula but there wasn't any difference. Just keep buying the drug store hair coloring products- you will get the same results for less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnesa - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Very disappointing!!!!!!!This colored my hair orange How disappointing. It was a mess. Then I added the mask and this was a total ugly mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Base color is too brassy stillI have been trying to work with eSalon to get them to help me. They seem responsive to a point, but when I continue to struggle with the issue after many attempts, I thought they could tell me, "Well, try this instead." They did suggest Tinted Love, but still it doesn't subdue it enough. I thought, well, maybe I request two colors, to use one as a highlight to mute the brassiness, and no none read my request. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Awful fake looking, brassy color.Complained and got new color but have not used 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we see your colorist worked with you and we sent you a complimentary reformulated color to help you achieve your desired result. We apologize you were unhappy with your results and hope you found time to try the new color that we provided you. |