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Custom Color Set
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66,637 Verified Client Reviews |
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They did not have my color. They only refunded the purchase, not the S&H.cannot write a review until I know that my account was turned off and the amount was refunded for the auto refill which I did not order. 8/18/2016 4:28pm 0 of 0 people found this review helpful. Did you? |
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Matched color way offI am canceling my plan because the custom hair color received was no way near the actual color specified. The end result was way darker than expected and than the existing color I had. I much rather buy over the counter hair color, since the color described on the box is more actual to hair result. I am trying to cancel my plan, but this site does not make it straight forward to cancel subscription. I will be calling customer service tomorrow to see if I can cancel subscription. I just hope they do not make me wait a long time on the phone for someone to help me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re sorry that your color formulation came out darker than you were expecting. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further. |
don't judge by my stars! This product is great!I only choose 3 stars because I can't get my color right...not the stylists fault at all!!! The color is great just not what I am looking for currently. Product is awesome and I would recommend to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Was OKColor was pretty close to the picture I sent in. The color was nice at first, it just didnt last very long. I had to re-color my hair sooner than usual because the color faded within a couple weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
color not covering all grayI love the actual color. It is perfect, however after a week of coloring it is not covering the gray. I have even left the color on a bit longer but still not covering the gray roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
A little disappointed.On my third week I noticed that my roots were turning gray. It was my understanding that it would last longer than store brands. It was a little better but was disappointed. I know my roots are stubborn, but I have to say I was sorry it really lasted only as long as it did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We're truly sorry that our color did not provide the gray coverage you expected. Upon reviewing your profile, we see that we spoke with you and were able to help you. We are excited that you found your perfect match! |
We're is the dark blond, it's dark redI tried esalon to cut cost. I think it's great but it's not for me. I wanted dark blond with no red. I got dark red. I have to say it disappointed me. I had high hopes but the red is too much so I'm scheduled to get it done professionally. The product also dried my hair out and I haven't had dry hair this bad in the past. The packets of shampoo and conditioner is for short hair. Not enough for longer hair. It's a great concept for some but as I was told.. texture of hair, previous colors, certain meds, and etc can affect the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Hair colorA bit too gold and not as much coverage as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Sadly disappointedThe packaging of this system is beautiful. Such attention to detail, love how they labeled everything with my name and supply great instructions. Unfortunately, I did not have good results. There were 2 colors in my set, one for the roots and one for the ends with individual instructions on how/when to apply each. First, I now have a very clear "line" across my hair where the two colors were applied. It did not cover my existing highlights very well which is what I ordered the system to do. Second, the color is very flat, very dull. And finally, worst of all, my previously soft hair is now rough and looks and feels like straw. I now have to put finishing oil on it to make it feel smooth and keep it from kinking. I tried conditioning it. The color boosting conditioner I also bought stains your hands and ears, leaves dark "tracks" down your neck where it runs down and stains the grout in the shower. I am so disappointed in my color results and in the condition of my hair after using this system. But that's the risk of going through an online source. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Not blonde enoughThis color was actually darker than my natural hair color. I have color-treated blonde hair and the roots were starting to grow out. It needed to be a shade or two lighter. I still love esalon though! This is the first color I haven't been thrilled with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |