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Custom Color Set
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66,637 Verified Client Reviews |
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color for graycolor was darker then I thought it would be but did cover gray. 0 of 0 people found this review helpful. Did you? |
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Not for meMy best friend loves your product which is why I tried it. I found my color was very dull and too dark. I felt the chemicals were harsh on my hair. I will be going back to my old product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Made my hair frizzySorry but this product left my hair frizzy & dry. I've been coloring my hair for years & never had this problem. Not enough conditioner to use a few times. So I was not satisfied at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Product gave me a rashI have a number of allergies and this product gave me a rash. My scalp was itchy for over a week after application. Other than that, it's a nice service. But I can't use it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience. |
colorColor way too light. Didn't last. Returned subsequent bottles for refund. Keep getting them in mail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - You'll be happy to know that we can adjust to go deeper with your color for future shipments should you decide to reorder with us. We ar happy to see that your most recent order was refunded upon arrival back to us. We look forward to delighting you in the future should you decide to continue with eSalon. |
My colorHi. The color is still too dark when compared to my original hair color as I don't color my hair endings. So is it possible to give me a lighter color than the last one you sent me. I want it to still be brown, perhaps the lightest degree of the dark brown? Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEbtisam - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
color is too light in the frontI think I need a slightly darker shade next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback. We apologize that your color was unsatisfactory. Upon reviewing your profile, I can see that we reformulated until you found the perfect shade! Please let us know if there is anything else we could do to improve. |
Not satisfiedHair turn completely black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeleny - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Packaging sucks, not what it used to be.Product was thrown into generic brown box that was too big resulting in product being loose in box. Handwritten address label that made me think someone else got my package, opened it and reboxed it to send to me. I loved the product in the past, wanted to try it again but am rethinking my choice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanell - We truly apologize that your order arrived in a generic, unmarked box. To ensure this doesn't happen again to you, or any of our clients, we've reached out to you to discuss your experience. We look forward to speaking with you and hope to resolve this soon. |
Hair colorDoesnt cover grey very well, but found I had to leave it on longer than instructions, that seemed to work 0 of 0 people found this review helpful. Did you? |