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Custom Color Set
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66,637 Verified Client Reviews |
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Good coloring but prefer a little lighter next timeThis color was ok a little but too dark so next time I would prefer a light brown instead of medium brown. I think a lighter brown will work better for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFay - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for you once you place your next order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not the right shadeI have spoken to the colourists and each time they say they will add more red and less brown but each time I do this my hair just goes brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - Thank you for sharing your feedback. We see that your colorist made an improved adjustment to your color after you contacted us, and would like to remind you not to pull the color through to your ends, as this will darken your color. We look forward to delivering results we're sure you'll fall in love with! |
Did not cover wellThe color was not what I thought 0 of 0 people found this review helpful. Did you? |
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FadesThe color doesn't dye my gray the same color as the rest of my hair; it is always lighter and the color fades terribly. Too expensive for the poor quality you get! 0 of 0 people found this review helpful. Did you? |
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Grey coverageI was happy with the grey coverage but it only lasted about 3 and a half weeks , i wash my hair twice a week on average and every other wash I did use the Tint Love 0 of 0 people found this review helpful. Did you? |
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ColorWould like a deeper red and black 0 of 0 people found this review helpful. Did you? |
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Loved the colorMust stop using. Have developed dry skin with plaque on my scalp. Itchy and painful 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry to hear that you were unhappy with your color and experienced an allergic reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. When you initially informed us of your reaction and dissatisfaction regarding your color, we stopped your subscription. Again, we apologize that you were unhappy with your experience. |
Not happy with colorThe last couple times that I have been billed for the hair color I have not even opened up!!!. They are still sealed... I am not happy with the hair color that I have been receiving...so I never opened the boxes. I have since found a color that is more for me!!.. I would appreciate it if you would credit my account back for the haircolor that is supposed to ship on the 25th.. I no longer want to continue with the ordering if your hair color. Thank you Melissa G. Artley 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- We truly apologize for any confusion. It appears you were enrolled in our optional discounted service, and we had been sending your color with no changes because we had not heard back after sending you reminder and confirmation emails, in addition to each prior package. We see that you were able to reach us and we have cancelled any further deliveries. Again, we offer our apologies. |
Color formulation great but doesn't last long at allLasts two weeks tops and is way too expensive for what you're getting 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We apologize that your results faded sooner than expected. Upon reviewing your account, we see that you have contacted one of our expert and will be receiving a free reformulation shortly. We look forward to delighting you! |
End ResultI enjoy your products very much and your directions are very clear as to what to do. However, this time I have an issue with the outcome of my color. The night I colored my hair, everything was a beautiful color, but my ends on the bottom were still very dark, but I really didn't mind that so much. A couple of days later, I washed my hair again, and with this my hair darkened back up. I did not use a cheap shampoo. What can be done about this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We're glad to hear you have been enjoying your experience, and apologize that your application did not yield desired results. We see that your colorist adjusted your next order based on your feedback, and we look forward to seeing your results! We value your happiness as a client, and look forward to hearing from you again. |