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Custom Color Set
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66,689 Verified Client Reviews |
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result was terribleprocess was easy but I did not like the results of the product. Not even close to the shade I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. |
Too complicatedThis was way too complicated with too many steps for me. 0 of 0 people found this review helpful. Did you? |
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not what i expecteddid not like color at all dosent even look like hair was dyed cancel me 0 of 0 people found this review helpful. Did you? |
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Never received it.Never received the product, so it's a little hard to review. 0 of 0 people found this review helpful. Did you? |
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A little darkI felt like this one was darker than last time. Looks good but a little lighter with a hint of red wouldn't cool! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We apologize that your most recent order turned out darker than you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
not what i expectedi ordered a blue/black haircolor. my hair turned out more black. in fact, you can't tell there is any blue at all. i had to dye it twice. the top part of my hair didn't take the first time. and i have 3/4 of a bottle left that i can't use. my hair is falling out more now than it was before i colored my hair. i will stick to buying my hair color at Sally's and only using what i need. Thanks but no thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoleen - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
lastingplease cancel my membership. The hair color never lasts more than 2 weeks. Washes OUT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Terrible product.It turned my roots purple, fried my ends and then washed out almost completely within two weeks--and I don't wash my hair every day. I was extremely disappointed and will not be purchasing from here again. :( 0 of 0 people found this review helpful. Did you? |
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Last deliveryIts not covering for a long period of time maybe 2 wks. I use a sulfate free shampoo. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCasey - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Doesn't last longIt did not last any longer than store color, I thought maybe it would 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |